Microsoft word
Lallawmkimi Pachuau
Customer Service
Aizawl
Summary
Dedicated Room Attendant at Hotel Regency, recognized for enhancing guest satisfaction through exceptional customer service and meticulous housekeeping. Expert in room preparation and inspection, consistently reducing complaints by maintaining high cleanliness standards. Proficient in multitasking and prioritizing tasks to meet time management goals effectively.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
2
2
Certifications
2
2
Languages
Work History
Room Attendant
Hotel Regency
03.2021 - 11.2021
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Education
Bachelor of Science - Airlines, Tourism, Hospitality And Management
CT Group Of Institution
Jalandhar, Punjab 04.2001 -
Skills
Guest relations
Lost and found procedures
Maintenance reports
Housekeeping
Room preparation
Work prioritization
Hospitality industry
Room inspection
Multitasking Abilities
Customer service
Software
Microsoft excel
Microsoft PPT
Certification
Housekeeping Department, Hotel Regency, Aizawl
Interests
Constantly curious about new technologies and customer engagement trends
Community volunteering
Empathetic listener with a genuine interest in understanding customer needs
Timeline
Housekeeping Department, Hotel Regency, Aizawl
10-2021
Room Attendant
Hotel Regency
03.2021 - 11.2021
F&B & Housekeeping, Le Palmiste Resort & Spa, Mauritius
06-2019
Bachelor of Science - Airlines, Tourism, Hospitality And Management
CT Group Of Institution
04.2001 -
Watching movies, Reading and hanging out with friends and my pets
I enjoy watching character driven stories maybe with a bit of depth whether that's emotional, inspirational, or maybe a good psychological twist. i also love reading novels with heroes and villains and enjoy being with my close friends and love my three pets, two dogs and a cat.