Lalman Yadav
Analyst - IT Support Specialist
Gurugram
Summary
I have more than several years of Experience in IT Infrastructure Support and Services on Active Directory, SCCM, and SolarWinds monitoring.
Provide LAN (Local Area Network) and WAN (Wide Area Network) support to remote end users
Manage external users and Revoke Session, office 365 admin, manage network outage ticket coordinators with ISP provider,
Planned and configured the routing protocols such as OSPF, RIP, and Static Routing on the routers Graduation from Gorakhpur University, CCNA, MS-CIT.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Analyst - ICT Service Desk
Thiess India Private Limited
Gurgaon
03.2022 - Current
- Protecting Azure Active Directory accounts against compromise
- Planned and configured the routing protocols such as OSPF, RIP, and Static Routing
- Worked on Active directory, Azure active directory, SCCM, SolarWinds monitoring Tool, office365 console, and vSphere
- Provide support on Cisco UCDM, Guest WIFI console
- Installing & Configuration of Local printer, & network Printer
- Installation and Configuration of Biometric machine
- Knowledge of Citrix, VM-ware, and Object Viewer
- Providing VPN (Palo Alto, Cisco VPN, checkpoint VPN) support to the End user
- Manage network outage through SolarWinds and escalate to the Service provider
- Assists with the resolution of application, hardware, and software problems
- Working knowledge of hardware, Windows, and Active Directory
- Knowledge of the OSI layer, (Static, Default, or Dynamic)
- Proficiency in MS Office Suite, Internet, DNS, DHCP, LAN, WAN, and VLAN
- Configuring Microsoft Outlook and troubleshooting mail problems
Remote Support Engineer
Ixora Services Private Limited
Gurgaon
05.2021 - 03.2022
- Configuring Microsoft Outlook and troubleshooting mail problems.
- Streamlined response times by prioritizing urgent inquiries and addressing issues promptly.
Addressed technical concerns effectively by fostering
strong relationships as the primary client liaison.
- Install, upgrade, support, and troubleshoot XP, windows 7, windows 8, and Windows 10 manage.
- Providing Remote & Telephonic support to end users regarding software and other application troubleshooting.
- Installing configuring and troubleshooting IPLC, and PSTN for voice-based processes, Configuring and troubleshooting Office 365
Remote Support Engineer
Ensure Support Services Private Limited
Gurgaon
06.2018 - 05.2021
- Working knowledge of hardware, Windows, and Active Directory.
- MacBook configuration, and troubleshooting
- We work on the BMC Remedy Action Request System.
- Providing Remote & Telephonic support to end users regarding software and other
Desktop Support Engineer
Future Focus Private Limited
Gurgaon
07.2016 - 06.2018
- Regular updates, patches, and system upgrades enhanced PC performance effectively.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Assisted users by navigating them through essential troubleshooting tasks with precision.
Education
Bachelor of Arts -
D.D.U University
Gorkhapur 03.2012 - 04.2015
Intermediate - undefined
U.P. Board
High School - undefined
U.P. Board
Skills
- Network Outage Management
Provide LAN (Local Area Network) and WAN (Wide Area Network)
Active Directory
Networking and System Administration
Network Security Control
Networking: TCP/IP, DNS, VPNs, SSH, VLANs, BGP, OSPF
Security Technologies: Firewalls, IDS/IPS, SIEM, VPN, DLP, Anti-Virus, Encryption
Certification
MS- CIT – Maharashtra State Certificate in Information Technology
Accomplishments
- Awarded best performer for the quarter of August 2019 and April 2022.
- Received multiple appreciations from End user & Client on prompt and effective resolution.
Personal Information
- Father's Name: Mr. Shravan Yadav
- Date of Birth: 09/10/94
- Nationality: Indian
- Marital Status: Married
Disclaimer
I declare that the above facts given by me are true to the best of my knowledge and belief.
Timeline
Analyst - ICT Service Desk
Thiess India Private Limited
03.2022 - Current
Remote Support Engineer
Ixora Services Private Limited
05.2021 - 03.2022
Remote Support Engineer
Ensure Support Services Private Limited
06.2018 - 05.2021
Desktop Support Engineer
Future Focus Private Limited
07.2016 - 06.2018
Bachelor of Arts -
D.D.U University
03.2012 - 04.2015
Intermediate - undefined
U.P. Board
High School - undefined
U.P. Board
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