Microsoft Office
Lalnun Fela
Customer Service Representative
GLASGOW,GLASGOW
Summary
Friendly Counter Attendant with experience in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.
Overview
4
4
years of post-secondary education
2
2
Languages
6
6
years of professional experience
Work History
Customer Service Associate
JJ ASSOCIATES
Aizawl, Mizoram
11.2019 - 08.2023
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Representative
RR Car Rentals
Aizawl, Mizoram
03.2017 - 08.2019
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Created and maintained detailed database to develop promotional sales.
- Maintained up-to-date knowledge of product and service changes.
- Developed and updated databases to handle customer data.
Education
Bachelor of Science - INFORMATION TECHNOLOGY
SIKKIM MANIPAL UNIVERSITY
INDIA 08.2010 - 08.2013
Certificate - Network Administrator
Jetking Institute
India 08.2015 - 08.2016
Skills
Inbound and outbound calling
Account management
Quality assurance
Cross-functional team collaboration
Negotiation
Self-direction
International sales support
Route dispatch
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
JJ ASSOCIATES
11.2019 - 08.2023
Customer Service Representative
RR Car Rentals
03.2017 - 08.2019
Certificate - Network Administrator
Jetking Institute
08.2015 - 08.2016
Bachelor of Science - INFORMATION TECHNOLOGY
SIKKIM MANIPAL UNIVERSITY
08.2010 - 08.2013