Lalruatkimi
Mizoram
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
3
3
years of professional experience
Work History
Guest Service Associate F&B as a Hostess
Jw Marriott
Mumbai,Juhu
2023.03 - 2024.07
•Greeting with Warmth welcome as the Guests enter the restaurant, taking and confirming reservations, and explaining about the restaurant concept and escorting them to the table.
•Provide menus and announce waiter/waitress’s name .
•Answered phones and scheduling reservations with large parties.Handled Guests complaints with good listening skills and working with management.
Food and Beverage Steward
Winn Grand7 Casino,(The O’Hotel)
Candolim,Goa
2021.11 - 2023.01
- Delivered excellent customer service by interacting professionally with guests throughout experience.
- Assisted guests with menu selection, answered questions about ingredients and preparation methods of dishes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
Education
Zobawk Higher Secondary School Lunglei
Mizoram2020-07
Muallianpui High School
Mizoram 2017-05
Skills
- Excellent customer service skills,honed through experience in the hospitality sector
- Strong interpersonal and communication,capable of building rapport with Guests
- Reservation Management,attentive to details,ensuring the best Guests experiences
- Ability to remain calm under pressure and handle challenging situations with poise
- Quick learner,adaptable to new environments and eager to take on new challenges
- Experience in working as a Team and lend in a helping hand whenever needed to colleagues
- Professionalism and Strong work ethic
- Multilingual: Professional in English,Hindi,Mizo
Languages
English, Mizo, Hindi
First Language
Timeline
Guest Service Associate F&B as a Hostess
Jw Marriott
2023.03 - 2024.07
Food and Beverage Steward
Winn Grand7 Casino,(The O’Hotel)
2021.11 - 2023.01
Zobawk Higher Secondary School Lunglei
Muallianpui High School