LALTA PARSAD
PILIBHIT
Summary
Operations supervisor at Ecom Express Limited specializing in vendor negotiation and employee training. Demonstrated ability to enhance team performance and customer satisfaction through strategic operational planning and problem-solving. Skilled in driving process improvements and optimizing workflows to meet organizational objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Ecom Express Limited
05.2021 - 06.2025
- Maintained accurate records for tracking progress and performance of team members.
- Created detailed plans for new projects or initiatives involving multiple stakeholders.
- Partnered with vendors to negotiate contracts for services related to operations.
- Provided training and guidance to team members on operational procedures and best practices.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
Teacher
Private Collage
06.2019 - 04.2021
- Encouraged critical thinking skills and problem solving strategies among students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
Education
B.com ( Commerce ) -
Mahatma Jyotiba Phule
Ruhelkhand Bareily 06-2018
Skills
- Vendor negotiation
- Data analysis
- Process improvement
- Employee training
- Customer service
- Team building
- Operational planning
- Problem solving
- Workflow optimization
- Damage control
- Performance evaluation
- Cost control
- Cost reduction strategies
- Business planning
- Workforce management
Affiliations
- Leadership Roles
- Technical Skills
- Problem-solving in different areas
- Learning new things
- Career Advancement
- Improved Relationships
Accomplishments
- LAST MILE OPERATION EXCELLENCE AWARD ( Four Time Top DC Of Region )
- TWO GOLD STAR AWARD FOR EXCELLENCE JOB
Certification
- ADCA ( Advance Diploma In Computer )
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Supervisor of Operations
Ecom Express Limited
05.2021 - 06.2025
Teacher
Private Collage
06.2019 - 04.2021
B.com ( Commerce ) -
Mahatma Jyotiba Phule
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