Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
3
3
Languages
Work History
CFA Manager - Tata Consumer Products Limited.
GEO Fast LLP...
07.2023 - Current
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Maintained professional, organized, and safe environment for employees and patrons.
Cross-trained existing employees to maximize team agility and performance.
Accomplished multiple tasks within established timeframes.
Developed and maintained relationships with customers and suppliers through account development.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Controlled costs to keep business operating within budget and increase profits.
Improved safety procedures to create safe working conditions for workers.
FC Manager - Scootsy Logistics Private Limited .
Ecom Express Limited
05.2022 - 05.2023
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Maximized performance by monitoring daily activities and mentoring team members.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Onboarded new employees with training and new hire documentation.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Managed and motivated employees to be productive and engaged in work.
Developed and implemented business strategies to achieve business goals and stay competitive.
Assistant Manager - DC Operations
More Retail Limited
06.2019 - 05.2022
Reviewed sales and gross profit report to assess company efficiency.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Created employee schedules to align coverage with forecasted demands.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored team members to enhance professional development and accountability in workplace.
Developed strategy to increase sales and drive profits.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Monitored security to protect employees, customers and property.
Supervised day-to-day operations to meet performance, quality and service expectations.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed detailed plans based on broad guidance and direction.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Established team priorities, maintained schedules and monitored performance.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assisted in organizing and overseeing assignments to drive operational excellence.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Identified and communicated customer needs to supply chain capacity and quality teams.
Defined clear targets and objectives and communicated to other team members.
Launched quality assurance practices for each phase of development
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs..
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Senior Executive - Regional Coordinator East Zone.
Parekh Integrated Services Pvt. Ltd.
02.2007 - 04.2019
Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
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Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Identified and communicated customer needs to supply chain capacity and quality teams.
Launched quality assurance practices for each phase of development
Successfully managed Customers and allocated resources to maximize productivity and profitability.
Developed detailed plans based on broad guidance and direction.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Set aggressive targets for employees to drive company success and strengthen motivation.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Leveraged data and analytics to make informed decisions and drive business improvements.
Managed senior-level personnel working in Operations excellence.
Gathered and organized materials to support operations.
Coached employees through day-to-day work and complex problems.
Entered data, generated reports, and produced tracking documents.
Collected and analyzed business data from various departments to prepare reports and presentations for management.
Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Tracked records, filed documents and maintained communication between clients to manage office activities.
Coordinated with human resources department to handle payroll and personnel databases.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Inventoried and ordered office supplies to maintain availability of products.
Utilized proactive communication abilities to resolve employment-related disputes.
Handled incoming and outgoing shipping and receiving activities.
Managed company schedule to coordinate calendar and arrange travel.
Participated in workshops and in-service meetings to enhance personal growth and professional development.
Education
MBA - Operations Management
Sikkim Manipal University - DE
Kolkata
04.2001 -
B.Comm - Commerce
University of Calcutta
Kolkata
04.2001 -
Skills
Expense Tracking
Staff Development
Business Administration
Workforce Management
Strategic Planning
Performance Management
Operations Management
Customer Relationship Management (CRM)
Staff Management
Time Management
Brand Management
Product Management
Staff Training and Development
Key Performance Indicators
Cross-Functional Teamwork
Lead Generation
Sales Management
Expectation Setting
Performance Evaluations
Team Leadership
Complex Problem-Solving
Timeline
CFA Manager - Tata Consumer Products Limited.
GEO Fast LLP...
07.2023 - Current
FC Manager - Scootsy Logistics Private Limited .
Ecom Express Limited
05.2022 - 05.2023
Assistant Manager - DC Operations
More Retail Limited
06.2019 - 05.2022
Senior Executive - Regional Coordinator East Zone.