Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Personal Information
Languages
References
Reading, Cycling and Hiking
Timeline
Volunteer
Lalu Joseph

Lalu Joseph

Front Office Manager
Suriyanelly,Kerala

Summary

Seeking a challenging administration coordination placement in an established company requiring excellent organizational and administration skills. I have Eighteen years of experience in dealing with customers in a fast-paced and varied working environment, notably in the field of Hospitality. In addition, I have acquired substantial experience with organizing outdoor adventure activities. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

15
15
years of professional experience

Work History

Reservations and Guest Relations in charge

Mountain Club Resort Munnar
1 2023

Front Office Assistant

Le Celestium Munnar
01.2008

Front Office Assistant

Great Escapes Resort
01.2007

Duty Manager

Qatar Global Sports Event 2022
01.2022 - 01.2023

Front Office Supervisor

Mountain Club Resort Munnar
01.2017 - 01.2022

Front Office Manager

Deshadan Mountain Resort Munnar
01.2012 - 01.2017

Front Office in Charge

Tea Valley Resort, The Great India Holidays Pvt.Ltd
01.2008 - 01.2011

Education

Skills

Guest satisfaction

Hospitality Industry Knowledge

Microsoft Office

Complaint Handling

Reservation Management

Tourism Knowledge

Concierge services

Computer Skills

Customer Service

Data entry proficiency

Guest Relations

First Aid Training

Documentation And Reporting

Services and Amenities Promotion

Payment Processing

Financial Transactions

Emergency Response

Event Planning

Flexible Schedule

Issue Resolution

Guest Orientation

Key Management System

Reservation Management System

Teamwork and Collaboration

Problem-Solving

Customer service excellence

Time Management

MS Office

Multitasking

Calm and Professional Under Pressure

Calm Under Pressure

Excellent Communication

Self Motivation

Roles And Responsibilities

Manage and Coordinate staff allocation of duty Roster Client Check-in and Checkout Procedures Welcome guests during check-in and give a fond farewell to guests while checkout Handling guest complaints and concerns in an efficient and timely manner Overseeing VIP guests, arrivals, and departures Coordinating and multi-tasking job duties in a busy environment. Responsible for managing client reservations Handling the domestic and International guests Responsible for handling any dispute that may arise from the operations sector

Personal Information

  • Date of Birth: 02/14/88
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Languages

English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Advanced (C1)

References

References are available upon request.

Reading, Cycling and Hiking

In my leisure time, I am an avid reader, cycling enthusiast, and passionate hiker. Reading broadens my perspective and cultivates my critical thinking skills, while cycling not only keeps me physically fit but also fosters perseverance and goal-setting through long-distance rides. Hiking allows me to explore nature, which rejuvenates my creativity and strengthens my problem-solving abilities in challenging terrains.

Timeline

Duty Manager

Qatar Global Sports Event 2022
01.2022 - 01.2023

Front Office Supervisor

Mountain Club Resort Munnar
01.2017 - 01.2022

Front Office Manager

Deshadan Mountain Resort Munnar
01.2012 - 01.2017

Front Office Assistant

Le Celestium Munnar
01.2008

Front Office in Charge

Tea Valley Resort, The Great India Holidays Pvt.Ltd
01.2008 - 01.2011

Front Office Assistant

Great Escapes Resort
01.2007

Reservations and Guest Relations in charge

Mountain Club Resort Munnar
1 2023

Lalu JosephFront Office Manager