Lalu Prashanth
Bengaluru
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Planning Executive
Wakefit Innovations Pvt Ltd
Bengaluru
2020.09 - Current
- Developed and implemented strategic plans for new projects.
- Analyzed data to identify trends and forecast future needs.
- Researched industry-specific regulations, policies, and practices to ensure compliance with local laws.
- Coordinated with internal stakeholders to develop project timelines and milestones.
- Created comprehensive reports on the progress of projects.
- Provided guidance on resource allocation decisions based on budget constraints.
- Evaluated potential risks associated with each project and developed mitigation strategies.
- Collaborated with external vendors to ensure timely delivery of materials for projects.
- Assisted in the development of standard operating procedures for efficient workflow management.
- Conducted regular meetings with departmental staff to review project performance against key metrics.
Customer Service Executive
Innovative Retail Concepts Pvt Ltd (Big Basket))
Bengaluru
2018.10 - 2020.02
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints promptly while maintaining a professional attitude.
- Maintained accurate records of customer interactions, transactions, and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues, and more.
- Processed orders accurately and efficiently according to company policies.
- Identified opportunities for process improvement within the customer service department.
- Collaborated with other departments to ensure customer satisfaction.
Co-Founder
Night Fork Kitchen
Bengaluru
2016.03 - 2018.01
- Developed and implemented business plan to secure venture capital funding.
- Created and maintained corporate website, marketing materials, and social media accounts.
- Analyzed customer feedback to improve product offering and services.
- Established relationships with key customers, vendors, and partners.
- Recruited, trained, managed, and evaluated staff.
- Oversaw accounting functions including budgeting, forecasting and financial reporting.
- Negotiated contracts with suppliers for goods and services.
Operations Executive- Logistics
Quick kart Logistics Pvt Ltd
Bengaluru
2013.12 - 2016.05
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Analyzed business processes to identify areas for improvement and develop solutions to address them.
- Created reports on performance metrics such as inventory levels, production output, customer service ratings.
- Coordinated with cross-functional teams to ensure smooth operations.
- Managed the procurement of materials needed for daily operations.
- Established policies and procedures for day-to-day operations that comply with company standards and regulations.
- Trained new employees on operational procedures and protocols.
- Oversaw the maintenance of equipment used in the production process.
- Resolved escalated customer inquiries or complaints in a timely manner.
Education
BBA -
WakefulMagical University
Bengaluru2027-01
Pre-university Course -
Krupanidhi PU College
Bengaluru2013-01
Secondary School Leaving Certificate -
Krupanidhi Christ Convent And High School
Bengaluru2011-01
Skills
- Budget Preparation
- Relationship Building
- Demand Forecasting
- Department Management
- Scheduling Coordination
- Research Methods
- Issue Resolution
- Cross-Functional Collaboration
- Project Management
- Staff Management
- Business Development
- Project Planning
- Emergency Response
Languages
Telugu
First Language
English
Proficient (C2)
C2
Kannada
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Timeline
Planning Executive
Wakefit Innovations Pvt Ltd
2020.09 - Current
Customer Service Executive
Innovative Retail Concepts Pvt Ltd (Big Basket))
2018.10 - 2020.02
Co-Founder
Night Fork Kitchen
2016.03 - 2018.01
Operations Executive- Logistics
Quick kart Logistics Pvt Ltd
2013.12 - 2016.05
BBA -
WakefulMagical University
Pre-university Course -
Krupanidhi PU College
Secondary School Leaving Certificate -
Krupanidhi Christ Convent And High School
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