Lalvenchhungi
Aizawl
Summary
Experienced Guest Services Associate with a demonstrated history of working in the hospitality industry. Skilled in communication, i.e., English, management, leadership, and presentations.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
The Park Hotels
Hyderabad
09.2023 - 09.2025
- Greeted customers, provided menus, and answered questions about menu items.
- Maintained cleanliness throughout the dining area during the shift, wiped down tables after each seating period.
- Processed payments accurately using a POS system, ensured accuracy of change given to customers.
- Provided excellent customer service by anticipating guest needs, responding promptly, and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate, to increase restaurant sales.
- Supported other staff members when needed during peak times, and assisted with taking orders from large groups.
- Delivered food from the kitchen, fulfilling an additional request to maximize guest satisfaction.
Education
Bachelor of Arts - Political Science
Govt T Romana College
Aizawl City07-2022
Higher Education Administration
Home Missions School
Aizawl, Mizoram05-2019
High School Diploma -
Home Missions School
Aizawl City05-2017
Skills
- Order management
- Up-selling techniques
- POS system operation
- Guest relations
- Positive and professional
- Guest Relations Management
Accomplishments
- Letter of appreciation award received from the general manager.
- National Cadet Corps with A, B, and C certificates.
Affiliations
- Travelling & exploring
- Cycling
- Gardening
Languages
English
First Language
References
References available upon request.
Timeline
Guest Service Associate
The Park Hotels
09.2023 - 09.2025
Bachelor of Arts - Political Science
Govt T Romana College
Higher Education Administration
Home Missions School
High School Diploma -
Home Missions School
Similar Profiles
Atharva RanjanAtharva Ranjan
Kitchen Management Trainee at The Park HotelsKitchen Management Trainee at The Park Hotels
SARAVANA KUMAR NATARAJANSARAVANA KUMAR NATARAJAN
Junior Sous Chef at The Park HotelsJunior Sous Chef at The Park Hotels
Subhashis BeraSubhashis Bera
Team Leader at The Park HotelsTeam Leader at The Park Hotels
HENRY LALHRUAITLUANGAHENRY LALHRUAITLUANGA
Senior Sales Officer at HDFC BANK Ltd.-INDIASenior Sales Officer at HDFC BANK Ltd.-INDIA
Francis VanlalmawiaFrancis Vanlalmawia
Cashier Assistant Manager at HDFC BANK LTDCashier Assistant Manager at HDFC BANK LTD