Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic
Lancia Lambert

Lancia Lambert

Indianapolis

Summary

Highly motivated, dual-licensed professional in Real Estate and Insurance with over 10 years of experience in high-level customer service. Specializing in Life, Health, and Medicare, I am dedicated to creating secure and harmonious environments for my clients through proactive problem-solving and a self-motivated approach.

I leverage full bilingual fluency in English and Haitian Creole to manage diverse client needs with clear communication and a high standard of care. My focus is on enhancing client satisfaction through strong organizational skills, with a vision to transform every interaction into a lasting, trust-based relationship.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Insurance Agent

Family First Life
03.2024 - Current

Multi-Line Specialist: Managed a comprehensive portfolio of Life, Health, and Medicare products under a single umbrella, providing tailored security for a diverse client base.

• Top-Tier Performance: Consistently recognized as a Top Seller for exceeding production goals and maintaining a high volume of active policies through self-motivated lead generation.

• Bilingual Client Care: Expertly served the English and Haitian Creole communities, ensuring elderly clients and families received clear, accessible guidance on complex coverage.

• Holistic Advisory: Dedicated to "taking care of my clients" by conducting thorough needs-based assessments to deliver harmonious and secure financial solutions.

• Strategic Growth: Leveraged 10+ years of service excellence to build a high-retention book of business rooted in long-term trust and professional discretion.

Real Estate Agents

Carpenter Realty
12.2023 - 02.2025

Bilingual Client Advisory: Provided expert guidance in English and Haitian Creole, ensuring clear communication and trust throughout the buying, selling, and leasing process.

• Transaction Management: Leveraged over 10 years of customer service excellence to manage property showings, contract negotiations, and successful closings.

• High-Performance Results: Consistently achieved high client satisfaction by providing tailored, secure, and organized solutions for a diverse range of property needs.

• Market Expertise: Delivered strategic advice on market trends and valuations, transforming complex transactions into seamless, "harmonious" experiences for every client.

Leasing Consultant

Habbor Apartment
03.2020 - 11.2023

Provided expert leasing

consultation in both English and Haitian Creole, ensuring all

clients felt heard and understood throughout the application process. Achieved consistently high

occupancy rates by effectively managing tours, follow-ups, and

closings with over 10 years of professional customer service

experience.

Skills

  • negotiation
  • customer service
  • active listening
  • follow up
  • adaptive communication

Certification

Real estate

Insurance license (Life,Health,Property Casualty)

Languages

Haitian creole
Native or Bilingual
English
Native or Bilingual

Timeline

Insurance Agent

Family First Life
03.2024 - Current

Real Estate Agents

Carpenter Realty
12.2023 - 02.2025

Leasing Consultant

Habbor Apartment
03.2020 - 11.2023
Lancia Lambert