Summary
Overview
Work History
Education
Skills
Accomplishments
Significant Highlights
Expertise Areas
Timeline
Generic
Lancy Gavin

Lancy Gavin

Chennai

Summary

Strategically-minded Resource Planner with knack for enhancing productivity and efficiency in task completion. Specialize in demand forecasting, capacity planning, and resource allocation, ensuring optimal use of resources across projects. Excel using communication, problem-solving, and analytical skills to meet organizational goals and deadlines.

Overview

14
14
years of professional experience

Work History

Resource Planner

Philips -Global business Services
Chennai
02.2025 - Current
  • Company Overview: Global Business Services
  • Create service workforce shift and follow-up work order following subcontractor service activities
  • Communicate schedule proposal and review optimized options thereby scheduling field service visit
  • Create Preventative maintenance plan service events and schedule service order resources
  • Create, update or cancel customer maintenance plan
  • Schedule field service event, create, update or cancel preventative maintenance plan
  • Process service parts and/or tools request
  • Adjust service workforce shift, find service contact & determine preferred method of contact
  • Communicate schedule proposal via automated methods
  • Plan non- customer interaction time and set-up and maintain resource data
  • Allocate additional service resources and monitor preventative maintenance delivery and scheduling performance, close subcontractor work order.

Global Deal Specialist

Hewlett Packard Enterprise
02.2023 - 02.2025
  • Create & amend Customer Orders, manage various service requests & provide Quote to clients.
  • Support cross -region countries.
  • Manage Order bookings & process purchase order changes as per customer requests submitted through Salesforce.
  • Ensure Quotation pricing, customer credit validity & product pricing are accurate

Account operating lead

Hewlett Packard Enterprise
10.2015 - 04.2022
  • Handled queries and creating quotes for sales purpose.
  • Handled high valued quotes to convert them for contract.
  • Hands on Knowledge on SAP Tool
  • Consolidate Reports on Accuracy and TAT miss for PMS scaling Prepared reports on workflow documents
  • Prepared reports on incomplete documents Prepared reports on missing billing quotes Prepared renewal tasks

Process Associate

RR Donnelley
07.2013 - 08.2015
  • Handling Order management
  • Handling Logistics management in supply chain of orders to on-shore customers
  • Hands on knowledge on WCSS application
  • Hands on Knowledge on Electronic Data Interchange handling order releases kept on hold

Process Executive – Voice

Cognizant Technology Solutions
05.2011 - 06.2012
  • Part of Vendor Management and Vendor Maintenance
  • Handled banking Domain with check deposit process on peak business days
  • Handled on-shore client meetings and onshore escalations
  • Creation of new vendor ID in vendor master, modification and updating details
  • Updating and Modification of vendor bank's information
  • Handled vendor queries through Emails and Fax

Education

MBA - HR

Loyola College Pondicherry University Distance Education
Chennai
05.2014

BBA - Finance And Accounting

Chevalier.T.Thomas Elizabeth College For Women
04.2011

Skills

  • Research
  • Analysis
  • Market Assessment
  • Consumer Behavior
  • Communication
  • Strategic Planning
  • Project Design
  • Project Implementation
  • Team Collaboration
  • Cross-Department Coordination
  • Workforce scheduling
  • Preventative maintenance
  • Salesforce management
  • Quote generation
  • Time management
  • Customer relationship management

Accomplishments

  • I have been awarded the council member position under business administration in my college
  • Awarded as the best quality and production distributor
  • Awarded as the role net job holder for on-time delivery to the onshore customer
  • Awarded for my speech on women's role in the IT sector
  • Received a merit award for a presentation on economic recession
  • Received the Experience Award more than six times for narrating citations on a difficult, project-based scenario

Significant Highlights

  • Have done a seminar on economic issue (recession during 2009) and received certificate of merit for the seminar conducted at a national level.
  • Key player in Month-End close activities including preparation and posting of JE's for corporate card expenses, reclassification and rectification.
  • Handling on-shore clients for Team escalations.
  • Given speeches on how to maximize customer satisfaction in terms of best quality provider.
  • One day speech on woman's role in IT sector.

Expertise Areas

  • SAP
  • SAP (S4-HANA)
  • Service max
  • Workday
  • Salesforce
  • Oracle
  • Main Frame - AS400
  • MS Excel (Pivot table & Chart, Vlookup up, Data Validation, Conditional Formatting, etc.)
  • PowerPoint (Power point slide for presentation)

Timeline

Resource Planner

Philips -Global business Services
02.2025 - Current

Global Deal Specialist

Hewlett Packard Enterprise
02.2023 - 02.2025

Account operating lead

Hewlett Packard Enterprise
10.2015 - 04.2022

Process Associate

RR Donnelley
07.2013 - 08.2015

Process Executive – Voice

Cognizant Technology Solutions
05.2011 - 06.2012

MBA - HR

Loyola College Pondicherry University Distance Education

BBA - Finance And Accounting

Chevalier.T.Thomas Elizabeth College For Women

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