Lania Benson
Indianapolis
Summary
I am a detail-oriented Advanced Medical Support Assistant with a reliable work record at the Department of Veterans Affairs. Expert in HIPAA compliance and conflict resolution, enhancing patient communication and data integrity. Skilled in electronic health records management, ensuring efficient scheduling and support for veterans' healthcare needs.
Overview
7
7
years of professional experience
Work History
Advanced Medical Support Assistant GS-5
Department of Veterans Affire
06.2023 - Current
- Processed veteran documentation and ensured compliance with healthcare regulations.
- Assisted in maintaining accurate electronic health records for improved data integrity.
- Facilitated communication between veterans and healthcare providers to address concerns promptly.
- Provided backup support to office staff by helping with scheduling or front office needs, answering phones and scheduling appointments.
- Scheduled appointments for veterans. Making Incoming/outgoing calls to help meet the vet needs/ wants.
Medical Scheduler
Indiana Health University
06.2022 - 06.2023
- Scheduling acute sick Same Day appointments, Surgical Procedures, follow-up visits, Annual appointments, PAP appointments, and any other medical appointments that were needed.
- submitting refill requests, and prior authorization request for medications
- Sending secure messages to physicians about patient’s medical needs/ wants.
- Maintained High inbound / outbound call volume by staying focused.
Customer Service Representative
NAVIENT DEPARTMENT OF EDUCATIUON
01.2019 - 05.2021
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- helped customers choose loan plan's that best fit the customers fanatical situation
- Demonstrated Walk trough of different applications, website, and helped with online website access.
- Provided product information and assistance, guiding customers to achieve optimal satisfaction.
- Provided detailed information on educational loan programs and repayment options.
Education
High School Diploma -
Lawrence Central High School
Indianapolis01-2016
Skills
- Conflict resolution techniques
- Clear strong communication
- Organizational growth
- Medical billing experience
- HIPAA compliance
- Understand medical terminology
- Software Skills with the following ISS,RMS, VISTA, CPRS, VS GUI, POWER POINT, Virtual Care Manager
- Stress management techniques
Timeline
Advanced Medical Support Assistant GS-5
Department of Veterans Affire
06.2023 - Current
Medical Scheduler
Indiana Health University
06.2022 - 06.2023
Customer Service Representative
NAVIENT DEPARTMENT OF EDUCATIUON
01.2019 - 05.2021
High School Diploma -
Lawrence Central High School
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