Roshan Singh Dung Dung
Hotelier
Birpara
Summary
A committed employee with excellent leadership capabilities. Wanting to learn new technologies and methods. I would like to work for a company that provides learning and challenging environment, and a platform for developing knowledge and skills so that I may grow with the company.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Duty Manager (Acting- AFOM)
Radisson Blu GRT Hotel & Suites Chennai
01.2024 - Current
- Overseeing guest Satisfaction- and Social Media Reviews
- Showing Initiative, Problem Solving, staff training
- Ensuring that personalized service is offered to each and every guest
- Preparing monthly and daily revenue report circulating to all HOD’s
- Ensuring guest documentation and information is available up-to-date
- Ensuring that all front desk employees are well groomed and have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local areas
Duty Manager
Four points by Sheraton Pune Hotel & Service Apartments
12.2022 - 12.2023
- Work with management to assess and improve processes and policies
- Address customer issues and complaints
- Keep track of monthly, quarterly and yearly goals
- Check in with employees regularly to determine satisfaction
- Meet regularly with upper management to stay informed on company issues
- Train new hires
- Oversee security of the facility
Front Office Executive
Radisson Blu
06.2022 - 12.2022
- Handling day-to-day management and operations of hotel front desk
- Assisting VIP clients and guests with bookings and special requirements
- Supervising front desk staff, allocating jobs and maintaining duty rosters
- Ensuring that the associates are empowered and trained to offer outstanding guest satisfaction
- Interacting with guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
- Conducting daily team briefing to ensure that the team members remain focused on the day's forecast
Front Office Executive
Four Points by Sheraton
11.2021 - 06.2022
- Assisting the Duty Manager in ensuring the smooth and efficient day-to-day operations of the front desk
- Tracking on Membership enrollments of guest
- Ensuring that the guest requests and concerns are addressed and completed in a timely manner
- Accountable for accurate billing services, swift and thorough registration services and fostering a professional atmosphere in the organization
Front Office Supervisor
Four Points by Sheraton
08.2019 - 11.2021
- Welcoming guests to the hotel and ensuring that the guests are comfortable
- Ensuring a smooth check in process and making sure that the guest preference is met
- Pre-allocation of rooms to ensure smooth operations
- Cashiering which includes cash opening and closing as per shift
- Night auditing, correcting the variance in rates of each room
Sr. Front Office Associate
Fairfield by Marriott
02.2019 - 08.2019
- Worked there as a support team during transition phase
Guest Service Associate
Holiday Inn Express
09.2017 - 12.2018
- Welcoming guests to the hotel and ensuring that the guests are comfortable
- Ensuring a smooth check in process and making sure that the guest preference is met
- Handling telephone calls according to the hotel standards
- Providing information for guests about the local area of interest, and the hotel
- Escorting guests to the rooms and also ensuring that the guest is aware about the hotel
Education
Diploma in Hospitality Hotel Management -
Frankfinn Institute of Air Hostess Training
08.2016 - 08.2017
Higher secondary 12th - undefined
Eklavya Model Residential School
01.2014 - 12.2014
Dropout - undefined
Asutosh College
01.2014 - 12.2017
Skills
Adaptability to any work environment
Expert in Opera Property Management System
Extensive experience in customer relations
Time management
Team supervision
Customer service
Relationship building
Operations management
Accomplishments
- Recognized by guest on social media reviews
- Being a team member during the transition phase from one brand to another (IHG to Marriott)
- Learned Marsha and handled reservations simultaneously trained other colleagues as well
- Being a part of pre-opening team for two properties #Four Points by Sheraton Chennai OMR and #Fairfield by Marriott Mahindra World City
- Was certified as the highest enroller, getting highest Medallia guest surveys for the 3rd & Final Quarter for 2018
- Capable in handling groups and working under sold out conditions
Disclaimer
I hereby declare that the details and information given above are complete and true to the best of my knowledge.
Timeline
Duty Manager (Acting- AFOM)
Radisson Blu GRT Hotel & Suites Chennai
01.2024 - Current
Duty Manager
Four points by Sheraton Pune Hotel & Service Apartments
12.2022 - 12.2023
Front Office Executive
Radisson Blu
06.2022 - 12.2022
Front Office Executive
Four Points by Sheraton
11.2021 - 06.2022
Front Office Supervisor
Four Points by Sheraton
08.2019 - 11.2021
Sr. Front Office Associate
Fairfield by Marriott
02.2019 - 08.2019
Guest Service Associate
Holiday Inn Express
09.2017 - 12.2018
Diploma in Hospitality Hotel Management -
Frankfinn Institute of Air Hostess Training
08.2016 - 08.2017
Higher secondary 12th - undefined
Eklavya Model Residential School
01.2014 - 12.2014
Dropout - undefined
Asutosh College
01.2014 - 12.2017