Lanroy Corte
Bengaluru
Summary
Dependable Technical Support Engineer with profound experience in troubleshooting complex issues for Cloud Software Group products, with maximum customer satisfaction, and good knowledge of VPN, WAF, load balancing, DNS, and SDWAN solutions. Also, I am thriving to learn more every day and I am faster at adapting to environments or products.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Cloud Software Group (Citrix)
Bengaluru
08.2022 - Current
- Troubleshooting issues related to the Web App Firewall, load balancing, VPN, application delivery management, and SDWAN issues.
- I have a good understanding of troubleshooting DNS issues, web server access issues, and app firewall security techniques.
- Responding to customers with an active response and bringing high customer satisfaction.
- Provided technical support to customers by troubleshooting and resolving not only software but also hardware-related issues.
- Analyzed system logs for potential problems or errors related to system performance, or security threats.
- Worked as an SME for features such as ADM, Gateway, load balancing, and WAF for the Netscaler Support team, and helped with training sessions for different teams.
Team Leader - College ProJect
College
Mysuru
12.2020 - 06.2021
- I worked on a project involving the manufacturing of reinforced composite material from natural fibers, which has better properties than conventional fibers.
- We used the vacuum bagging technique and Taguchi model for analyzing the contribution of variables to the wear properties of the developed material.
Education
Bachelor of Engineering - Mechanical Engineering
Sri Jayachamarajendra College Of Engineering
Mysuru, India07.2021
Skills
- AAA (Authentication, Authorization, and Auditing)
- ACL (Access Control List)
- PBR (Policy-Based Routing)
- API automation with NetScaler
- Basic Networking
- Load balancing
- SAML SP/IDP integration
- VPN (Virtual Private Network)
- WAF (Web Application Firewall)
- SD-WAN (Software-Defined Wide Area Network)
Certification
CCP - AppDS
CCA - AppDS
Personal Information
Nationality: Indian
Timeline
Technical Support Engineer
Cloud Software Group (Citrix)
08.2022 - Current
Team Leader - College ProJect
College
12.2020 - 06.2021
Bachelor of Engineering - Mechanical Engineering
Sri Jayachamarajendra College Of Engineering
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