Lanthoi Keisham
Bengaluru
Summary
Dedicated customer service professional with experience in enhancing client support and driving customer satisfaction. Strong communicator and problem-solver skilled in managing multiple priorities. Delivered process improvements that significantly elevated the customer experience.
Overview
3
3
Languages
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service
AISATS
Bengaluru
11.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and resolved issues promptly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with team members to improve customer service protocols.
- Trained new representatives on company policies and customer care techniques.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Arts -
NG MANI COLLEGE
Imphal, India 11.2021 - 05.2024
MECI Explorer Academy
Imphal, IndiaSkills
- Customer service
- Customer support
- Customer engagement
- Issue resolution
- Problem solving
- Training new hires
- Team collaboration
- Adaptability
- Active listening
Languages
Manipuri
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Accomplishments
- Excellent Performer
- Top Performer
- 1st Highest sales
- 100% in CM CERTIFICATION
- 3rd in Q1 Quantity Sales
Timeline
Customer Service
AISATS
11.2021 - Current
Bachelor of Arts -
NG MANI COLLEGE
11.2021 - 05.2024
MECI Explorer Academy