Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Larisa Louyala Fernandes

Summary

Technically adept professional with 11+ years in the Travel and Aviation industry, with a career journey in roles such as Developer, Product Specialist, and Business Analyst. Demonstrated expertise in end-to-end Delivery, Business Analysis, Stakeholder Management, and Solution Implementation. Skilled in Stakeholder Communication, Client Relationship Management, and Project Coordination. Proven success working with global clients and known for providing tailored solutions to meet client objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Product Owner

Amadeus
Pune
07.2023 - Current
  • Responsible for projects within the Product Development Team, coordinating in areas of feasibility, functional specification
  • Coordinate, Interface, and communicate with Application Development and Product Management teams to maintain functional knowledge.
  • Developed user stories, acceptance criteria, and mockups for new features.
  • Gathered and prioritized product requirements from stakeholders.

Senior Business Analyst

Sabre Airline Solutions
Bangalore
01.2015 - 07.2023
  • Worked with airlines throughout the delivery lifecycle to gather requirements, feasibility study, scope management, compliance to best practices, product deployment, and ensuring execution of delivery agreements
  • Executed End-to-End Project Management and Delivery projects for Etihad Airways, Gulf Air, and Ethiopian Airlines
  • Worked with the customer support team in multiple locations across the globe to provide quick escalation resolution of issues across PSS products
  • Documented test cases for validating system functionality against user requirements.
  • Produced reports summarizing findings from data analysis activities to facilitate informed decisions making.
  • Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Performed periodic health checks on the user experience and interface to provide business value-based recommendations resulting in revenue & web traffic increase
  • Leveraged Adobe Experience Manager and in-house admin tools for feature configurations
  • Used Amplitude for system monitoring & health analysis
  • Used HTML, JSON, XML & API tools to manage Airline E-Commerce Solutions
  • Contributed to the product roadmap based on customer feedback and implementation experience
  • Conducted application & product testing based on client specifications.
  • Analyzed existing systems and processes, identified gaps and recommended improvements.

Software Developer

Open Destinations Infotech Pvt Ltd
Goa
02.2012 - 12.2014
  • Conducted requirement specification gathering and documentation, code review, and ensured output accuracy on business-critical systems
  • Conducted application & product testing based on client specifications.
  • Developed programs to automate processes and improve user experience.
  • Created applications using HTML, CSS, JavaScript, and other programming languages.
  • Integrated software components into existing systems.
  • Debugged code to identify errors and fix them efficiently.
  • Collaborated with team members to ensure successful project completion.
  • Monitored application performance metrics and identified areas for improvement.
  • Documented all development activities according to best practices.
  • Delivered code to meet functional or technical specifications.
  • Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.
  • Tackled development tasks based on system requirements and documented approaches.
  • Utilized various software to handle debugging and automation scripting tasks.
  • Liaised with QA testers to perform testing meeting various parameters.
  • Developed stored procedures, functions and triggers to support application requirements.
  • Created database objects like tables, views, indexes and synonyms in Oracle 11g and 12c databases.
  • Optimized existing queries for better performance using SQL query tuning techniques.
  • Designed complex reports using SQL Server Reporting Services.
  • Analyzed business requirements and translated them into logical data models.

Education

MCA -

Goa University
01.2012

BCA -

St. Xavier’s College
01.2009

HSSC - Science Education

St. Xavier’s Higher Secondary
01.2006

Skills

  • Key relationship development
  • Problem Identification
  • Competitive Analysis
  • Stakeholder relationship management
  • Product Planning
  • Data-driven decision-making
  • Business Analysis
  • Customer Empathy
  • Product issue resolution
  • Business Planning
  • Workflow Analysis
  • Gap analysis
  • Requirements Gathering
  • Customer Needs Assessment
  • CRM Systems
  • Customer Targeting
  • Microsoft Office Suite
  • Product Management
  • HTML and CSS

Languages

English
First Language

Certification

  • Currently pursuing Professional Certification in Product Management with Indian School of Business. (To be completed in July 2024)

References

References available upon request.

Timeline

Product Owner

Amadeus
07.2023 - Current

Senior Business Analyst

Sabre Airline Solutions
01.2015 - 07.2023

Software Developer

Open Destinations Infotech Pvt Ltd
02.2012 - 12.2014

MCA -

Goa University

BCA -

St. Xavier’s College

HSSC - Science Education

St. Xavier’s Higher Secondary

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Larisa Louyala Fernandes