LaSaundra Manna
Indianapolis
Summary
Experienced Claims Adjuster with 17+ years of experience in bodily injury, commercial liability, general liability losses, auto, and total loss claims. Seeking a position where I can leverage my expertise in investigation, negotiation, litigation management, and high-volume caseload handling to deliver quality outcomes and support organizational success. Adjuster License in TX and IN
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Bodily Injury Adjuster
The Best Claims Solutions
Irving
06.2025 - Current
- Manage 400+ represented BI claims monthly, ensuring accuracy, compliance, and timely resolution.
- Respond to time-limit demands (TLDs) within statutory timelines to prevent bad-faith exposure.
- Investigate coverage, liability, and damages; evaluate medical records and expert reports.
- Negotiate settlements with claimant attorneys using fair-value and cost-control strategies.
- Collaborate with defense counsel on complex or litigated claims; escalate high-exposure files.
Rideshare Driver
Uber
Indianapolis
06.2016 - 07.2025
- Maintained a 4.9-star rating across 1,000+ rides through consistent safety, communication, and customer service.
Casualty Claims Adjuster
Platinum Claims
Remote
06.2022 - 06.2024
- Handled complex bodily injury claims with strong customer satisfaction and accurate liability evaluation.
- Investigated liability, reviewed medical documentation, and assessed damages.
- Partnered with SIU to identify and mitigate fraud risks.
Commercial/Casualty/Total Loss Adjuster
Progressive Insurance
Remote, Indianapolis
03.2014 - 04.2021
- Managed 300+ BI claims monthly, including complex rideshare losses (Uber/Lyft).
- Adjusted commercial auto, commercial liability, general liability losses, property, and bodily injury claims.
- Conducted coverage analysis, liability investigations, and medical damage evaluations.
- Performed total loss assessments and negotiated settlements across multiple coverage lines.
- Coordinated IMEs, evaluated reserves, and supported litigation strategy with defense counsel.
Commercial Claims Adjuster
Liberty Mutual Insurance
Indianapolis
01.2008 - 06.2012
- Managed commercial property, liability, auto, bodily injury, and general liability losses from FNOL to closure.
- Conducted interviews, reviewed reports, and gathered evidence to assess coverage and liability.
- Evaluated medical damages, future treatment needs, and wage loss; coordinated IMEs.
- Negotiated settlements and assisted with litigated claims to achieve cost-effective outcomes.
Education
Associate of Applied Science - General Studies
Indiana Institute of Technology
Fort Wayne, IN 08.2009 - 06.2011
Skills
- Bodily Injury Evaluation
- Commercial Liability
- General Liability Losses
- Total Loss Adjusting
- Coverage Analysis
- Settlement Negotiation
- Litigation Management
- Medical Bill Review
- Mitchell
- Guidewire
- SIU Collaboration
- Time Management
- Communication
Timeline
Bodily Injury Adjuster
The Best Claims Solutions
06.2025 - Current
Casualty Claims Adjuster
Platinum Claims
06.2022 - 06.2024
Rideshare Driver
Uber
06.2016 - 07.2025
Commercial/Casualty/Total Loss Adjuster
Progressive Insurance
03.2014 - 04.2021
Associate of Applied Science - General Studies
Indiana Institute of Technology
08.2009 - 06.2011
Commercial Claims Adjuster
Liberty Mutual Insurance
01.2008 - 06.2012