LaShawn Franklin
Fishers
Summary
Ambitious social work student aiming for practicum placement to gain practical insights, broaden understanding of varied client needs, and apply evidence-based methodologies in assessment, advocacy, and service coordination in nurturing agency environments.
Overview
10
10
years of professional experience
Work History
Escrow Specialist Supervisor
Allied Solutions, Inc.
Carmel
08.2022 - Current
- Supervise daily workflow within Escrow Specialist department to ensure accuracy and compliance.
- Support and train team members to uphold high performance and quality standards.
- Assist with escalations while providing mentoring to promote efficient service operations.
- Monitor escrow accounts to manage deposits and disbursements effectively.
- Maintain detailed records of all escrow transactions for auditing purposes.
Premium Validation Specialist
Allied Solutions, Inc.
Carmel
12.2017 - 08.2022
- Reviewed project requirements to identify validation needs and strategies.
- Developed documentation for validation activities, ensuring accuracy and completeness.
- Monitored validation processes to ensure adherence to industry standards and regulations.
Customer Solutions Specialist
Allied Solutions, Inc.
Carmel
06.2015 - 12.2017
- Provided exceptional customer service and support for diverse client inquiries.
- Collaborated with teams to develop tailored solutions for customer needs.
- Trained new staff on product knowledge and customer service protocols.
- Resolved escalated issues efficiently, maintaining customer satisfaction standards.
Education
Bachelor Of Social Work (BSW) - Social Work
Indiana University Indianapolis
Indianapolis, IN05-2027
Associate Of Science (AS) - Human Services
Ivy Tech Community College of Indiana
Indianapolis, IN05-2023
Skills
- Case management and client advocacy
- Behavioral assessment
- Team collaboration
- Conflict resolution
- Program development
Affiliations
Internship, Brooke's Place - Indianapolis, IN (2022 - 2023_
Timeline
Escrow Specialist Supervisor
Allied Solutions, Inc.
08.2022 - Current
Premium Validation Specialist
Allied Solutions, Inc.
12.2017 - 08.2022
Customer Solutions Specialist
Allied Solutions, Inc.
06.2015 - 12.2017
Bachelor Of Social Work (BSW) - Social Work
Indiana University Indianapolis
Associate Of Science (AS) - Human Services
Ivy Tech Community College of Indiana