Lasumar Dafy Nonglong

Portfolio Management - Acrobat SIGN SW product

Position Summary:

• 120+ Complex Projects overall
• Team Management – 9 Tech Consultants and 4 Business Consultants
• Customer Relationship Management

Key Responsibilities:

· Strategic Portfolio Optimization: Skillfully balanced capacity against demand, ensuring timely delivery and user satisfaction.

· Customer Account Management: Oversaw individual customer accounts to maintain optimal backlogs and meet crucial parameters.

· Effective Escalation Facilitation: Took the lead in escalation, data migration, and implementation calls with end users (EUs), fostering seamless collaboration with technical teams.

· Cross-Functional Collaboration: Collaborated with internal stakeholders and led cross-functional teams to prioritize user requests, ensuring end-to-end user experience excellence.

· Tool Implementation Expertise: Successfully implemented SFDC, JIRA, Power BI, Product Planner, and Backlog in consultation with product owners/managers, resulting in on-time delivery and high production quality.

· Influential Leadership: Led and influenced executives and stakeholders at all levels within a matrix organization.

· Transparent Reporting: Delivered insightful Jira dashboard presentations and project updates for effective sprint monitoring and control across the entire portfolio.

Position Summary

• Program & Portfolio Management (Technology & Non-Technology Programs)
• Vendor/Procurement Management
• Customer Service Delivery Projects

Portfolio Highlights:

• Technology Programs – Impacted 5000+
• Non-Technology Programs – Impacted 3000+ Learners

Key Responsibilities:

• Comprehensive Project/Program Management: Proficiently guide projects/programs from inception to delivery and closure, spanning various technologies and architectures.
• Effective Transition Leadership: Lead seamless transitions to Centre of Excellence (COE) teams post-deal booking, ensuring a smooth handover.
• Team Leadership: Managed a team of Project Coordinators and Analysts, fostering innovation, mitigating risks, and guaranteeing punctual delivery across multiple projects.
• Strategic Collaboration: Collaborated with global CX Center Leaders to devise and implement employee pathways, showcasing adept decision-making skills.
• Project Tracking and Management: Utilized MS tools, SFDC CRM, JIRA, and Smartsheet to consistently monitor project health, financials, resource utilization, and schedules throughout engagement lifecycles.
• Compliance and Partnership: Ensured adherence to SOW principles and procedures with external partners, vendors, and regulatory departments concerning account-related matters.

Position Summary:

Strategist, Demand, Planning & Delivery | E2E Program Management

Portfolio Highlights:

• Global Architect certification program
• Prescriptive Learning path program

Key Responsibilities:

• Stakeholder Engagement: Collaborated with JDA U and Business Units to ensure successful execution of strategic global talent development programs.
• Framework Design & Development: Developed frameworks within the 70-20-10 learning model.
• Vendor Management: Acted as POC for external partners, overseeing and coordination of the launch of various learning solutions, including web-based, self-paced and instructor-led approaches.
• Release Management: Managed end-to-end release processes within supply chain projects, ensuring seamless coordination and successful implementation across project phases.

Position Summary:

• Training Content Design & Delivery
• Talent Acquisition Expertise
• Competency Gap Analysis and Action Planning

Portfolio Highlights:

• Program Inception, Planning, Execution & Delivery

Key Responsibilities:

• Professional Skills Global Programs: Led identification of training needs (TNI / TNA), designing, execution, and evaluation of global professional skills programs.
• Effective Escalation Management: Skillfully managed escalations, communication performance metrics, and conducted comparative analysis to enhance performance.
• Recruitment and Mentoring: Spearheaded recruitment efforts and developed mentoring/coaching delivery plans for all learners.