LASYA V RAJU

• Good understanding of the rules and regulations in the UK. Mauritius, and other FATF level rules/ countries TerraPay operate in

• Manage the day-to-day operations of the Sanctions Screening & Transaction Monitoring Compliance program for TerraPay’s Global Compliance operations by working in collaboration with the Global Compliance team and business operations the achieve the company goals

• Monitor the daily work queues and the review the Sanctions and Transaction Monitoring alerts by investigating and making appropriate decisions.

• Execution of the compliance company strategies by contributing information, analysis, and recommendations and translate these into deliverables

• Monitor the emails received from Partner compliance and the business for queries related to compliance blocks which is required to actioned immediately

• Be vigilant to identify red flags and escalate the same.

• Liaise with the partner compliance teams to raise queries where additional information is

required

• Work closely with the Compliance Technology and Operations teams on issues related to

sanctions screening and list management including tuning, analytics and data governance.

• Liaise with Group Compliance and Technology teams on sanctions screening issues, including list

management and rules by recommending opportunities for tuning the sanctions screening lists

with rules, to develop structure for ongoing review lists.

• Execution of enhancements of processes and procedures with a commitment to consistency and

successful implementation within the set targets and deadlines

• Identify potential screening gaps and develop implementation plans to address them

• Manage and work with the internal Technical team closely to ensure processes and procedures

meet with regulatory standards

• Proactively represent TerraPay Sanctions Compliance in all initiatives to implement or upgrade

sanctions screening software and additional lists for screening.

• Conduct testing of technology modifications from a user perspective and sign-off on system

changes as needed.

• Develop and prepare key metrics for daily and monthly oversight and reporting to senior

management

• Execution of enhancements of processes and procedures with a commitment to consistency and

successful implementation within the set targets and deadlines

• Conducting new and ongoing due diligence, monitoring and risk assessments of our accounts and

partners in accordance with the Risk Based Approach

• Responsible for updating and maintenance of all related TerraPay Sanction Screening and

Monitoring & Reporting Program document management.

• Build and maintain regulatory relations with relevant regulators in countries we are entering into;

also with authorities, and partners working alongside management team in proactively managing

these relationships

• Manage the regional specific regulatory reporting to ensure that all entities’ regulatory filing and

oversight responsibilities are met, Ensure TerraPay’s sanctions screening is in line with OFAC/EU and all other applicable sanctions laws and regulations, and supervising tuning associated with upgrade and enhancements that may be required.

• Manage multiple Compliance specific projects and meet timely deadlines

• Assist with coordination of materials for internal and external OFAC/sanctions-related regulatory

examinations

• Co-ordinate with the Regional Compliance Manager for investigation, oversight and activities

across the business and identify any potential areas of compliance vulnerability and risk

• Be proactive and drive thought by undertaking ongoing training and contributing during meetings

and huddles

• Build on the existing Sanction Screening and Monitoring & Reporting Program and escalate any potential risks identified in a timely manner

• Have leadership qualities, experience coaching teams to peak performance, and a strong background in dealing with a high volume of diverse client needs.

• Manage the work queue to ensure all cases/ deals are addressed and necessary actions are taken to meet the SLA.

• Target & ensure "Zero" deviations from TerraPay internal policies.

• Understanding end to end business of new business models such as IMT, Payments and agency

model.

• Contributing to the designing, updating and implementation and maintenance of Compliance

policies, procedures, and systems.

• Coordinate with MLROs and ensure timely submission of regulatory reports and queries.

• Submit necessary management reports/ dashboard to the Senior management.

• Good knowledge about Global Remittance and payments business.

• Effectively listening. Ensure employees know they have been heard and understood and feel

• valued and important.

• Conducting end-to-end meticulous reviews of cases escalated from Sanctions Level 1 Investigators pertaining to potential illegal activity, global watch lists, or activity in violation of the economic and trade sanctions administered by OFAC (Office of Foreign Assets Control) for PayPal, Xoom& Venmo payment.
• Ability to review & oversight transaction monitoring program across global Payments.
• Adhering to regulatory guidelines around global which includes KYC&KYB, CFT - Countering Financing of Terrorism & Prevention of money laundering PMLA (Prevention of Money Laundering Act).
• Ability to file Suspicious activity reports - SAR for potential matches.
• Ability to work in tools such as Norkom, Kana, Attack, Cassini, World Check, Lexis Nexis, Factiva, Secretary of States, Fircosoft, MRZ Passport check and other Admin Tools.
• Ensure that payments are effective to current compliance obligations and cross checking with policy and procedures.
• Conducting enhanced due diligence research for the Account which met the PEP (Politically Exposed Person) guidelines.
• Documenting findings in the manual and automated process case management system and prepare reports to management as required.

As a Leap Trainer and Gate keeper for the Department.

• Trained 12 New hire batches with end to end process SOP and crossed trained more than 15 batches including Omaha and Arizona investigators on various queues.
• Accurately and thoroughly assessing Investigator quality and leveraging best practices to provide coaching and constructive feedback to Investigators to ensure high quality decisions and appropriate monitoring of transactions for potential illegal payments or activity.
• Providing leadership guidance and assistance to peer employees as well as supporting the team by answering questions, providing feedback on OFAC Sanctions issues, and supporting all areas of Compliance Operations as needed.
• Using best coaching and mentoring practices to ensure success in daily efforts.
• Applying strong analytical and decision skills to exercise judgment in ambiguous scenarios.
• Process queue items in a timely manner as measured against communicated departmental targets.
• Maintaining acceptable error rates as set by SA & E.
• Maintaining a high level of professionalism when interacting with PayPal personnel.
• Assisting management in special projects, reports, training, and/or briefings regarding regulatory compliance.

• Contacting the lead assigned.
• Understand the purpose of travel, customising the vacation as per the requirement of the customer.
• Finally quoting the best price and convincing the customer to purchase the holiday.
• To maintain healthy relationship with the customer even after the sale until they finish their travel.

• Manage seller accounts
• Handling sellers query with regards account related issues
• Trained in Merchant@, IIDP and IIDP Retail
• Deep diving into customer's issue, analysing the problem, researching the issue using 50+tools
• KYC investigations