Lata Mahra
Assistant Manager
New Delhi
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Dr. Lal Pathlabs Ltd
Delhi
12.2005 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
B.COM - Accounting And Finance
Delhi University
04.1999 - 04.2002
Skills
Cost Control
Business administration
Staff supervision
Financial Management
Staff Management
Training
Operations management
Employee performance evaluations
Recruiting and interviewing
Timeline
Assistant Manager
Dr. Lal Pathlabs Ltd
12.2005 - Current
B.COM - Accounting And Finance
Delhi University
04.1999 - 04.2002