Lata Jubal Braganza
Mumbai
Summary
Proficient in all aspects of bank management and operation, including account management, customer service, staff coordination and product sales. Prior experience provided the capability and opportunity to handle customers' grievances to self and customer satisfaction. Exemplary customer service skills and thorough knowledge of the banking industry with adaptability to meet changing operational needs. Dedicated to effective and innovative management techniques to ensure the success of the branch. Highly detail-oriented and professional.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Scale 2
CASA Back Office
08.2020 - 10.2022
- In-charge for opening Saving Accounts through various online channels like e-Veda, Tab-banking and video-KYC.
Scale 1
2nd In-charge at Branch
08.2016 - 07.2020
- Managed lockers, BNA, ATM, Government businesses, pension related work and opened Savings and Current Accounts.
- Supervised and managed customer complaints at branch-level.
- Handled daily reconciliation of payments as well as maintaining incoming and outgoing cash records.
- In-Charge for Fixed Deposits, RTGS, NEFT while processing for Day-End and was Custodian of Cash.
- Proven ability to learn quickly and adapt to new situations
Clerk
Branches
09.2004 - 07.2016
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained friendly and professional customer interactions.
- Processed wide variety of banking transactions for personal and commercial customers such as pension disbursement, government business handling, demand drafts, clearing.
- Performed teller and cashier duties.
Clerk/Typist
Zonal Office
10.1995 - 08.2004
- Provided quality clerical support through data entry, document management, email correspondence of complaints and inspection department.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Clerk
Posted at Branches
09.1990 - 10.1995
- Worked directly with customers in routine banking, TPO's. DD's, products, daily extracts, cash handling.
- Provided quality clerical support through data entry, maintaining day books, long book writing.
- Opened various types of accounts for customers, including savings, current accounts.
- Partnered with customers individually to help them get the most out of their accounts and understand the features offered.
Stenographer
Punjab National Bank
05.1986 - 08.1990
- Worked at bank front counter to assist customers with various banking needs, including deposits, withdrawals, and balance checks.
- Adhered to all company standards to ensure that customers received optimal care and service while banking at our branch.
- Utilized stenography machinery to record banking transcripts.
Education
Bachelor of Arts - English Literature
Nagpur University
NagpurCertification
- Diploma in Education, Worked as a Teacher from 1979 - 1986.
- Certified Shorthand with TYping Speed 60 wpm and Short-hand 120 wpm.
Profession Relevant Skills
- Customer Service attitude with an intent of problem solving.
- Adept at working under pressure.
- Solid knowledge of routine banking.
- Strong work ethic and drive to perform.
- Skilled in both written and spoken communication.
- Able to work alone or among a larger group.
Languages
English
Hindi
Marathi
Hobbies and Interests
When I am not at work, I enjoy travelling and gardening.
Timeline
Scale 2
CASA Back Office
08.2020 - 10.2022
Scale 1
2nd In-charge at Branch
08.2016 - 07.2020
Clerk
Branches
09.2004 - 07.2016
Clerk/Typist
Zonal Office
10.1995 - 08.2004
Clerk
Posted at Branches
09.1990 - 10.1995
Stenographer
Punjab National Bank
05.1986 - 08.1990
Bachelor of Arts - English Literature
Nagpur University
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