Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

LaTanya Chism

Schererville

Summary

Multi-faceted Financial Center Manager promoting excellent record of meeting company-defined quotas through exceptional sales strategy. Mentors employees to develop top-performing team members 15-year progressive career background combined with dedication to corporate growth and development.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Financial Center Manager II

First Financial Bank
01.2019 - Current
  • Built and lead high-performance team focused on achieving sales and service goals.
  • Implemented policies to improve efficiency and team performance.
  • Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new employees.
  • Enhanced communication within the team through regular meetings, clear expectations, and open channels for feedback.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Maximized operational efficiency by utilizing technology in various aspects of branch management such as data analysis or tracking key performance indicators.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Collaborated with other branches to share best practices and achieve overall company goals.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • 4 employees promoted under my leadership.
  • Effectively trained and managed a staff of 7.
  • Effectively held bi-weekly coaching sessions within the banking center.
  • Financial Center Manager mentor for Consumer and Small Business Lending
  • Excels in Deposits and Loan growth
  • Encourages partnerships within the region, establishing business plans with wealth, private banking and small business so we can help each other meet and exceed our quarterly sales goals.
  • Experienced in consumer and small business lending.
  • Streamlined loan application processes for improved turnaround times, increasing customer satisfaction rates during borrowing experiences.
  • Experienced in effective credit building within the community.
  • Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
  • Leading in Small Business Growth production in the District, Pacing at over 500% to goal.
  • #5 in the entire company for Small Business Overall Production.
  • #3 in entire company in YTD New Money Production, averaging over 1 million dollars in app production.
  • Attended Gary Chamber events and active in Gary Community Networking events.
  • Leader's Circle Winner for Q4 2022, Q3 and Q4 2023 for Small Business Growth and Teamwork and Collaboration with regional partners within our region. Leader's Circle Winner Q2 of 2024 in Small Business Production and Small Business Growth pacing over 500% to goal.

Assistant Branch Manager/ Associate Trainer

First Midwest Bank
03.2014 - 01.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained 4 new bankers under my leadership.
  • Responsible for implementing and adhering to bank policies and procedures.
  • Managed a staff of 8, responsible for branch scheduling and staffing coverage.
  • Customer Service oriented
  • Participated in Bank events promoting First Midwest Bank
  • Working closely with Branch manager to ensure bankers and staff make outbound sales calls and exceed teller referral goals and Branch sales goals on a Quarterly Basis.
  • Performed branch audits as needed per policy.


Personal Banker II(Mature)

Fifth Third Bank
04.2012 - 08.2014
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Responsible for opening and closing banking center
  • Trained 4 employees
  • Managed branch in manager's absence, acting Assistant Manager on site.
  • President's Circle Nominee
  • Met and exceeded monthly sales goals consistently

Various Customer Service Positions

Several Sources
05.2008 - 05.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assistant Store Manager in retail environment
  • Trained 5 employees, managed a team of 9 associates.
  • Cash handling
  • outbound sales calls
  • Monthly Sales Campaigns



Education

High School Diploma -

Bloom High School
Chicago Heights, IL
05.2012

Skills

  • Team Development
  • Banker Mentoring
  • Sales Coaching
  • Teller Auditing
  • Customer Experience Management
  • Credit Approval and Denial
  • Team Coaching
  • Customer Loyalty
  • Ethical Business Conduct
  • Schedule Coordination
  • Consumer Banking
  • Excellent Team Leadership
  • Bank Transaction Processing
  • Loan Processing

Accomplishments

  • Supervised team of 7 staff members.
  • Leader's Circle Winner for 2022 Q4, 2023 Q3 &Q4, 2024 Q2 For Small Business Growth and Teamwork and Collaboration on productivity with bank partners for First Financial Bank
  • Winner's Circle Nominee for Fifth Third Bank
  • #1 in Consumer Lending Production in 2017
  • #3 in YTD New Money Production
  • Top 5 in Small Business Lending in the company
  • 10 + employees were promoted under my leadership
  • Leader in Small Business Growth for lending.
  • Community involvement with local businesses and chamber events.

Certification

  • CNP - Certified Notary Public
  • Medallion Signature Guarantee

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Financial Center Manager II

First Financial Bank
01.2019 - Current

Assistant Branch Manager/ Associate Trainer

First Midwest Bank
03.2014 - 01.2019

Personal Banker II(Mature)

Fifth Third Bank
04.2012 - 08.2014

Various Customer Service Positions

Several Sources
05.2008 - 05.2014

High School Diploma -

Bloom High School

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LaTanya Chism