LaTavia Jackson
Muncie
Summary
Proven customer service expert from Lowes Home Improvement, adept in customer relationship management and cash register operation. Demonstrated ability to enhance customer loyalty through exceptional service and problem-solving skills. Successfully trained new employees, showcasing reliability and a commitment to excellence. Achieved increased customer satisfaction by maintaining a clean and organized workspace.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
09.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Baker
Crumbl Cookies
01.2021 - 08.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Sales Associate
Designer Shoe Warehouse, DSW
04.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Genetics- Biology
Ball State University
Muncie, IN05-2026
High School Diploma -
North Central High School
Indianapolis, IN05-2022
Skills
- Customer Experience Optimization
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Customer inquiries
- Inventory management
- Customer relationship management (CRM)
- Phone etiquette
- Problem-solving
- Cleaning and sanitizing
Timeline
Customer Service Cashier
Lowes Home Improvment
09.2022 - Current
Baker
Crumbl Cookies
01.2021 - 08.2022
Sales Associate
Designer Shoe Warehouse, DSW
04.2019 - 06.2021
Bachelor of Science - Genetics- Biology
Ball State University
High School Diploma -
North Central High School
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