Latha BM
Customer Relationship Manager
Bengaluru
Summary
Experienced with building and maintaining strong client relationships. Utilizes strategic communication and problem-solving skills to address client needs effectively. Track record of enhancing customer satisfaction and loyalty through personalized service.
Overview
4
4
years of professional experience
2019
2019
years of post-secondary education
Work History
Sr. Customer Relationship Manager
Bhartiya City Developers Pvt Ltd
05.2023 - 06.2024
- Established strong rapport with clients, resulting in long-lasting and mutually beneficial business relationships.
- Strengthened customer relationships by understanding their unique needs and providing tailored solutions.
- Analyzed data on customer interactions, identifying trends and areas for improvement in service quality.
- Led team of customer relationship managers, fostering a positive work environment that resulted in high employee engagement and productivity.
- Assisted in the development of sales strategies, contributing to significant revenue growth for the company.
- Negotiated contracts with clients, securing long-term business partnerships that generated consistent revenue streams.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
Customer Relationship Manager
Godrej Properties Limited
12.2021 - 03.2023
- Analyze customer behavior and measure their impact on business outcomes to update strategies
- Respond and resolve customer complaints quickly and efficiently
- Use existing customer data to gain new leads and potential customers
- Identify the most efficient customer interaction approaches & prioritize them accordingly
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Customer Relationship Manager and Sales co-ordinator
Sobha interiors Pvt Ltd
07.2022 - 11.2022
- Utilize company resources to develop a filing system that keeps all active sales files available digitally and in hard copy form
- Take the lead on organizing the resources necessary to put together high quality sales presentations
- Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date
- Act as the primary customer service contact for clients who have questions about their accounts or our products
- Work with other departments within the company to bring in additional help on creating sales presentations when needed
Project Engineer and Customer Relationship Manager
GSB Promoters OPC Pvt Ltd
01.2020 - 06.2021
- Prepare, schedule, coordinate and monitor the assigned engineering projects
- Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications
- Interact daily with the clients to interpret their needs and requirements and represent them in the field
- Perform overall quality control of the work (budget, schedule, plans, personnel's performance) and report regularly on project status
Education
Bachelor of Engineering -
Dayananda Sagar College of Engineering
01.2015 - 01.2019
PUC - undefined
St. Joseph girls PU college
01.2013 - 01.2015
SSLC -
Prema Jyothi Convent English Medium High School
Skills
- Prioritization and scheduling
- Effective communication
- Responsive to new challenges
- Effective team collaboration
- Strong work ethic
- Effective team management
- Collaborative departmental alignment
- Self-directed task execution
- Strong attention to detail
Workshops And Extra Curricular
- Civil Technical Fest Yukthi
- Project exhibition - 2019
- Paper presentation - Sagartech
Internship
- Prestige Kenilworth Project
- MSME
Timeline
Sr. Customer Relationship Manager
Bhartiya City Developers Pvt Ltd
05.2023 - 06.2024
Customer Relationship Manager and Sales co-ordinator
Sobha interiors Pvt Ltd
07.2022 - 11.2022
Customer Relationship Manager
Godrej Properties Limited
12.2021 - 03.2023
Project Engineer and Customer Relationship Manager
GSB Promoters OPC Pvt Ltd
01.2020 - 06.2021
Bachelor of Engineering -
Dayananda Sagar College of Engineering
01.2015 - 01.2019
PUC - undefined
St. Joseph girls PU college
01.2013 - 01.2015
SSLC -
Prema Jyothi Convent English Medium High School
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