Summary
Overview
Work History
Education
Skills
Workshops And Extra Curricular
Internship
Timeline
Generic
Latha BM

Latha BM

Customer Relationship Manager
Bengaluru

Summary


Experienced with building and maintaining strong client relationships. Utilizes strategic communication and problem-solving skills to address client needs effectively. Track record of enhancing customer satisfaction and loyalty through personalized service.

Overview

4
4
years of professional experience
2019
2019
years of post-secondary education

Work History

Sr. Customer Relationship Manager

Bhartiya City Developers Pvt Ltd
05.2023 - 06.2024
  • Established strong rapport with clients, resulting in long-lasting and mutually beneficial business relationships.
  • Strengthened customer relationships by understanding their unique needs and providing tailored solutions.
  • Analyzed data on customer interactions, identifying trends and areas for improvement in service quality.
  • Led team of customer relationship managers, fostering a positive work environment that resulted in high employee engagement and productivity.
  • Assisted in the development of sales strategies, contributing to significant revenue growth for the company.
  • Negotiated contracts with clients, securing long-term business partnerships that generated consistent revenue streams.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.

Customer Relationship Manager

Godrej Properties Limited
12.2021 - 03.2023
  • Analyze customer behavior and measure their impact on business outcomes to update strategies
  • Respond and resolve customer complaints quickly and efficiently
  • Use existing customer data to gain new leads and potential customers
  • Identify the most efficient customer interaction approaches & prioritize them accordingly
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.

Customer Relationship Manager and Sales co-ordinator

Sobha interiors Pvt Ltd
07.2022 - 11.2022
  • Utilize company resources to develop a filing system that keeps all active sales files available digitally and in hard copy form
  • Take the lead on organizing the resources necessary to put together high quality sales presentations
  • Ensure the inventory of custom sales presentation materials such as brochures and presentation folders is always up to date
  • Act as the primary customer service contact for clients who have questions about their accounts or our products
  • Work with other departments within the company to bring in additional help on creating sales presentations when needed

Project Engineer and Customer Relationship Manager

GSB Promoters OPC Pvt Ltd
01.2020 - 06.2021
  • Prepare, schedule, coordinate and monitor the assigned engineering projects
  • Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications
  • Interact daily with the clients to interpret their needs and requirements and represent them in the field
  • Perform overall quality control of the work (budget, schedule, plans, personnel's performance) and report regularly on project status

Education

Bachelor of Engineering -

Dayananda Sagar College of Engineering
01.2015 - 01.2019

PUC - undefined

St. Joseph girls PU college
01.2013 - 01.2015

SSLC -

Prema Jyothi Convent English Medium High School

Skills

  • Prioritization and scheduling

  • Effective communication

  • Responsive to new challenges

  • Effective team collaboration

  • Strong work ethic

  • Effective team management

  • Collaborative departmental alignment

  • Self-directed task execution

  • Strong attention to detail

Workshops And Extra Curricular

  • Civil Technical Fest Yukthi
  • Project exhibition - 2019
  • Paper presentation - Sagartech

Internship

  • Prestige Kenilworth Project
  • MSME

Timeline

Sr. Customer Relationship Manager

Bhartiya City Developers Pvt Ltd
05.2023 - 06.2024

Customer Relationship Manager and Sales co-ordinator

Sobha interiors Pvt Ltd
07.2022 - 11.2022

Customer Relationship Manager

Godrej Properties Limited
12.2021 - 03.2023

Project Engineer and Customer Relationship Manager

GSB Promoters OPC Pvt Ltd
01.2020 - 06.2021

Bachelor of Engineering -

Dayananda Sagar College of Engineering
01.2015 - 01.2019

PUC - undefined

St. Joseph girls PU college
01.2013 - 01.2015

SSLC -

Prema Jyothi Convent English Medium High School
Latha BMCustomer Relationship Manager