LATHA D

Project: CALNET – Billing Consolidator (Mar 2023 – Present)

• Designed and implemented complex PL/SQL procedures and Shell scripts to automate billing data consolidation workflows.
• Developed logic to handle EC files from upstream systems, and ensured accurate reporting through thorough validation of ETL processes, data transformations, and aggregations.
• Engineered backend components to ensure seamless data flow from raw input to frontend invoice reports.
• Conducted comprehensive unit and system testing with business-aligned test cases; ensured data accuracy and functional compliance.
• Created and maintained end-to-end technical documentation covering data flows, test plans, and backend logic for maintainability and audits.
• Delivered technical walkthrough and client demos, translating complex backend processes for non-technical stakeholders.
• Independently handled maintenance and support tickets from scratch, including issue analysis, code fixes, testing, deployment, and documentation.

Project: BEST Application (Jul 2024 – Present)

• Efficiently resolved critical production issues over a 4+ month period, ensuring customer satisfaction and billing continuity.
• Conducted deep-dive analysis on recurring defects, focusing on amount mismatches and billing accuracy.
• Provided timely fixes for high-priority and time-sensitive production issues affecting key billing cycles.
• Maintained backend workflows and scripts for accurate data processing during monthly billing runs.
• Collaborated with QA and business teams to align fixes with compliance standards and client expectations.
• Ensured stable and accurate backend performance by deploying well-tested fixes and monitoring post-deployment outcomes.

Project: DocViewer Application – CMOD Project (Nov 2024 – Dec 2024)

• Executed comprehensive regression testing for legacy and updated components of the DocViewer application.
• Identified critical and high-severity defects across document viewing and archival modules.
• Collaborated with the development team to reproduce, log, and verify fixes for reported issues.
• Designed and executed detailed test cases to ensure complete test coverage.
• Played a key role in stabilizing the application prior to production deployment.