Latha Nagaraj

• Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
• Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
• Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
• Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
• Represented the organization at conferences or trade shows as an expert speaker on relevant topics.
• Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
• Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
• Provided strategic direction to departmental heads regarding resource allocation decisions.
• Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
• Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
• Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
• Established effective communication channels between different departments within the organization.
• Leadership role in planning annual budgets for each department based on forecasted sales volumes.
• Created detailed reports on project progress for senior management review.

• Established Continuity Benefits to assist resigned employees in maintaining health insurance coverage.
• Coordinated with HR, brokers, and insurers to launch new project effectively.
• Managed end-to-end transactions with stakeholders to ensure seamless implementation of CB.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Established processes to ensure efficient workflow throughout the organization.
• Provided leadership during times of organizational change or crisis situations.
• Coached, mentored and trained team members in order to improve their job performance.
• Ensured compliance with regulatory requirements and industry standards.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Implemented process improvements, resultingin an increase in operational efficiency.

Managed retail sales for Karnataka region, focusing on PSU accounts.

Oversaw a portfolio worth 250 crores, including new and retention business.

Supervised over 1000 retail agents to drive performance and achieve targets.

• Communicated regularly with customers to gain insights into their needs.
• Resolved conflicts between team members in an effective manner.
• Established processes for monitoring customer satisfaction levels.
• Maintained up-to-date knowledge of company products and services.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Coordinated with other departments to ensure smooth flow of operations.

• Conducted regular performance reviews with team members to assess strengths and weaknesses.
• Ensured compliance with company policies related to safety, security, and privacy regulations.
• Created detailed reports outlining key metrics such as sales volume, conversion rates.
• Resolved customer complaints quickly and efficiently.
• Implemented strategies to increase efficiency within the team.
• Provided daily direction and guidance to team members in Sales Operations.

• Reviewed completed work to verify consistency, quality, and conformance.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

• Created and maintained relationships with key stakeholders.
• Coordinated cross-functional teams to deliver high quality results within tight timelines.
• Developed and implemented strategies to increase executive efficiency.

• Worked as a Telemarketing executive for Kankei Marketing Agency - ICICI Prudential life insurance