Latha Yadav

• Achieving Company Targets: Responsible for achieving the company's targets in terms of turnover and profits by setting goals, developing strategies, and implementing plans to ensure that the company meets its financial objectives
• Managing Operations, Managing a team of Managers & Team Leads by Providing guidance, support, and direction to ensure smooth operations and efficient performance
• Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
• Managing staffing levels, assigning tasks, and optimizing resources to ensure efficient and effective operations, identifying training needs, providing professional development opportunities, and fostering a culture of continuous learning within the team
• Account Management: Accountable for managing the accounts of over 200+ clients
• This involves building and maintaining relationships with clients, understanding their needs and expectations, and ensuring their satisfaction with the company's products or services
• Addressing and resolving issues or complaints and collaborate closely with the sales and customer service teams to address client requirements.
• Evaluated hiring, firing, and promotions requests.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Implemented and developed operational standards, policies and procedures.
• Provided strong leadership to enhance team productivity and morale.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Recommended and implemented successful strategies to maximize revenue.
• Identified cost improvement changes and cost savings plans to increase company savings.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Promoted use of multichannel communication strategies, automated chat and social messaging.
• Collaborated with service members to provide effective transition planning.
• Reduced process lags and improved productivity by supervising implementation managers.

• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Coordinated with General Manager in different operational issues and promotional activities.
• Manage operations team to support operational excellence and excellent customer service.
• Developed and maintain operational guidelines for staff.
• Handling Escalations, Client Management over 80+ Clients
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Monitored key performance metrics to identify areas for improvement.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed internal and external client-facing relationships through transitional periods.

• Developed and maintained relationships with customers and suppliers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Designed processes and systems supporting business needs before, during and after transitions.
• Developed solutions to address complex issues and operational gaps.

• System handling- Amadeus and Indian Airlines CRS.
• Handled travel desk of Wipro GE medical systems- Kadugodi, ITPL & Airport Road branch, Uniliver India Shared Services (HLL) Bangalore, Mumbai & Delhi Branch, serving over 4000 employees and their dependents in their travel requirement.
• Travel counseling, Holiday Package, Hotel Reservations, Insurance, Forex.
• Handling Passport and Visa Queries.
• Handling Work Permit and Long-term visa for mostly USA, Netherlands, Belgium and UK.
• Liasoning with the embassy & Consulates.
• PR with all airlines
• Maintaining & updating Customer profile.
• Upfront collection of Payment for Card Accounts.
• Submission of Statements on Fortnight/ Weekly Basis for Bill To Company account and Forex.
• Helping accounts departments in collection of payments & outstanding.
• Preparation of MIS report.
• Handled International and domestic ticketing from Back Office for clients like GE- Wing Energy, Ge- Capital, Ge Power systems, GE-corporate etc…

• System Handling on Amadeus, Abacus and Indian Airlines CRS.
• International ticketing for corporate client like net Kraft. Elcoteq India, Axalto, Manthan Systems, Apsara fashions, Vali stones, S.S industries etc…Walk-in Passengers and SUB Agents
• Handled Visa & Passport Query, insurance (oriental insurance, Bajaj Alliance and TATA Aig.) and ForEx.
• Liasoning with the embassy & Consulates.
• PR with all airlines & BSP.
• Basic system Administration with ticket stock control of both domestic and international.
• Processing automated refund of international ticket.
• Maintaining & updating customer profile.
• Assisting management in monitoring the standard & quality of service provided to the customers.
• Increasing Client base.
• Successfully built a long-term relationship with the customers.
• Monitoring the Team of 11members handling Ticketing, Package and passport.
• Identify growth opportunities and profitability margins