Lathashree J
#34/A, 1st Main, 2nd Cross, 5th Phase, WOC Road, Mahaganapathi Nagar Bangalore
Summary
To be a part of organization that gives me a scope to update knowledge and skills in accordance with latest technologies like yours and a part of team that dynamically works towards growth of the organization.
Overview
8
8
years of professional experience
Work History
Financial Analyst
Otis Global Service Centre
05.2021 - Current
- Handling four Line of Business (NE, MOD, OO, Maintenance) under four branches
- Managing the disputes, accounting adjustments (CM/CMRB) & improve timely cash collection of customer accounts with end-to-end AR collections process
- Regular communication with supervisor relating to financial close, issues and deliverables - Creating and issuing Manual maintenance invoices to the customer
- Processing debit and credit memos, monitoring all payments, clearing unapplied cash and preparing monthly billing reports
Senior Collections Analyst
Oracle India Private Ltd
10.2019 - 04.2021
- Forecasting Cash for Cash collections during the financial month
- Handling portfolio for six LOB (Cloud, Consulting, Hardware, LFYS, Education, support renewals)
- Contacting customer via call or email to collect the debt on or before due date to achieve the given target and ensure no issue are reported and understanding the customer payment behavior
- Ensuring a close view on the financial transactions between Oracle and its customers and escalating any issue to Senior Managers or Senior Director of different LOBs to minimize the threats on the business between Oracle and Customers
- Initiating Support Restriction, Credit Watch, Credit Hold and Legal steps on the customer accounts by keeping a close watch on any activity from the customer’s end, which risks the revenue of Oracle
- Working in tandem with Credit Analysts to perform credit evaluations and ensure that the business between Oracle and customers to be fraud and escalation free
- Order Management - Validation of Sales order and Purchase Orders
- Monitoring of Credit Line and monthly Cash Forecast to achieve a time bound reduction in 31+ and 180+ days’ invoices
- Reconciliation of Tax charged invoices
- Cases where invoicing fails to adhere systematic exception
- Time bound clearance of Claims by logging disputes and following up approvers, validation and submission of Disputes (Tax disputes, Pricing issues, billing issues, etc.)
- Reconciling remittances and sending it for cash application, working on open credits
- Sending Ad-hoc reports to the team every week as to know where the process stands with reference to the target like (Cash report, unapplied cash report, AR 60+ report, and Dunning file)
- Researching on the billing errors raised by the LOB/customer by validating the customer’s Purchase Order and Ordering Document, billing schedule and recognizing invoicing errors and initiating disputes for any such errors by providing the accurate and supportive recommendations to the customer/LOB
- Regular check on the customer’s profile and keeping a track of the payment behaviors
- Estimating cash inflow on a weekly basis and providing it to the management.
Finance & Admin Business Associate
IBM India Private Ltd
08.2015 - 09.2019
- Invoices are processed on a daily basis which are paid by customers to the clients. These invoices are checked for discrepancy against the remits provided to us. The differences will be sent to the clients by email and short / over payment and will be taken care finally. This will be followed up and invoices will be cleared
- Part of Order to Cash Management (O2C tower)
- Applying cash on daily basis for the payments received from the customers in the bank accounts with TAT of 24 hours
- Frequent email communication with clients / on-shore team for speedy resolution with the support of the Team Lead
- Clarifying the doubts of the team members and currently mentoring fresher
- Involved in process development activities and make necessary amendments in the process for the smooth workflow of the process
- Provide reports on invoice production and error analysis to Supervisor on a daily basis
- Handled more than 3 processes in the Team
- Allotting work to each team member based upon their expertise and maintains status of the work allotted through an allotment tracker
- Drafting Clarification emails, Completion emails
- Generating Reports for Daily Metrics for Sr
- Management review
- Target 0 escalations and 0 errors
- Responsible for achievement of TAT
- Exceptional team-building skills and recognized as an amazing team-player.
Education
B.com (Accounting) -
01.2015
Pre-University -
03.2012
SSLC -
03.2009
Skills
- Proven working experience as accounts receivable analyst, good understanding of the process
- Proven ability to calculate, post and manage accounting figures
- Data entry skills along with a knack for numbers
- Hands-on experience in operating spreadsheets
- Proficiency in English
- Customer service orientation
- Proper Maintenance of ILC
- High degree of accuracy and attention to detail
- Dispute management
- Training new Joiners
Applications Used
- SAP - FI
- Microsoft Outlook, Word, Power point, Excel
- ORACLE R12(E business suite)
- JD Edwards
Career Highlights
- Winner of Performance awards/value cards for crunching huge volumes without hindering TAT.
- Spot Award – in the Spotlight for Process Improvement Idea and its implementation with immediate result.
- Experience in working under tight deadlines & across time zones.
- Multi-tasker, meet deadlines while exceeding assigned goals and expectations.
- Consistently meets or exceeds established goals and performance metrics which reflect higher performance expectations.
- Implemented new collections procedures to reduce overdue accounts by 10%
- Performance hike was given for meeting expectations.
- Bravo award for consistently achieving the target set.
Interests
- Dancing
- Pencil Sketching
- Fitness Training / Yoga
Timeline
Financial Analyst - Otis Global Service Centre
05.2021 - Current
Senior Collections Analyst - Oracle India Private Ltd
10.2019 - 04.2021
Finance & Admin Business Associate - IBM India Private Ltd
08.2015 - 09.2019
Bangalore University - B.com (Accounting),
Basaveshwara pre university college - Pre-University,
Lewa English High School - SSLC,
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