Lathish C
Operations Manager (E - Commerce)
Bengaluru,KA
Summary
Seasoned Operations Manager offering over 4+ years of experience and proven success in manufacturing and production, quality assurance and leadership.
Highly skilled in streamlining operations.
Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Exceptional Operations Manager focused on Client Retention and Creating Awareness about Food Adulteration.
Overview
3
3
Languages
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Operations Manager, Customer Experience
Eliteck Solutions & Services Pvt Ltd
Bengaluru, Karnataka
01.2016 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Devised processes to boost long-term business success and increase profit levels.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
Education
Bachelor of Science - CSE (Computer Science Engineer)
AIeMS
Bengaluru 06.2012 - 08.2015
Skills
Risk analysis and management
Project development and life cycle
New product introductions strategies
Strategic Planning
Natural leader
Logistics Management
Business planning
Timeline
Operations Manager, Customer Experience
Eliteck Solutions & Services Pvt Ltd
01.2016 - Current
Bachelor of Science - CSE (Computer Science Engineer)
AIeMS
06.2012 - 08.2015