Laticia Vaughn
Evansville,IN
Summary
Dynamic Certified Clinical Medical Assistant with proven expertise in HIPAA compliance and patient-focused care at Deaconess Gateway Hospital. Adept at enhancing patient outcomes through effective clinical documentation and compassionate communication. Recognized for improving patient flow and maintaining a clean, organized environment, ensuring optimal experiences for all patients.
Knowledgeable Certified Clinical Medical Assistant with solid foundation in clinical procedures and patient care. Provided critical support in fast-paced medical environment, ensuring smooth operations and patient satisfaction. Demonstrated expertise in phlebotomy and EKGs, enhancing patient experience and workflow efficiency.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Deaconess Gateway Hospital
06.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
Telephone Receptionist
Talley Eye Institute
08.2021 - 06.2022
- Conducted outbound calls as required, scheduling appointments or providing necessary information to clients proactively.
- Maintained organized records of all telephone interactions, ensuring accurate documentation and easy retrieval for future reference.
- Developed a thorough understanding of company offerings, enabling effective cross-selling opportunities during conversations with customers when appropriate.
- Troubleshot minor technical issues with the phone system when needed, minimizing downtime and ensuring uninterrupted service for callers.
- Reduced call wait times for improved customer experience by promptly directing callers to the appropriate department or personnel.
- Handled high call volume periods with ease, demonstrating strong multitasking skills while maintaining professionalism at all times.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
Attendance Clerk
Chattanooga School Arts & Science
01.2019 - 05.2021
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
- Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Enhanced record accuracy by diligently tracking student attendance and updating data in the system.
- Streamlined communication with parents by promptly addressing concerns regarding their child''s attendance.
- Input daily attendance information into office database for [Number]-student school.
- Called parents and guardians to inquire about late or truant students.
- Assisted in maintaining a positive school environment by participating in disciplinary actions related to attendance issues.
- Reduced tardiness rates by implementing effective follow-up procedures and communicating expectations to students.
Attendance Clerk
Warren County Middle School
07.2010 - 12.2018
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Ensured compliance with state regulations by staying informed on changes in requirements and adapting processes accordingly.
- Supported school administration by generating accurate attendance reports for decision-making purposes.
- Exhibited adaptability by adjusting quickly to changes in school policies or procedures related to student attendance management.
- Increased efficiency of daily operations by organizing and maintaining confidential student records.
- Provided timely notifications to parents about unexcused absences, resulting in improved parental involvement in their child''s schooling process.
- Managed high volumes of incoming calls from parents or guardians reporting absences, ensuring proper documentation for each case.
- Maintained confidentiality when dealing with sensitive information pertaining to student records and family situations related to absences or tardiness.
- Expedited the enrollment process by obtaining accurate contact information for new students'' families during registration periods.
- Facilitated communication between teachers and administration regarding student absences, leading to better support for struggling students.
- Improved overall attendance rates through consistent monitoring, intervention strategies, and collaboration with teachers.
- Actively participated in meetings with academic team to discuss attendance concerns and strategies for improvement.
- Assisted in annual audit of attendance records, confirming accuracy and integrity of data.
- Improved office organization by developing more efficient filing system for attendance records.
- Provided backup support for front desk, enhancing overall office efficiency during peak periods.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Processed and scanned files into electronic databases.
- Made appropriate file information updates and system upgrades.
- Added, modified and purged file entries.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Input daily attendance information into office database for [Number]-student school.
- Called parents and guardians to inquire about late or truant students.
Customer Service Representative
Fort Sill National Bank
02.2009 - 03.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Medical Career College
Nashville01-1992
High School Diploma -
Warren County High School
McMinnville, TN05-1991
Skills
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital signs monitoring
- Medical office procedures
- Patient intake process
- Clinical documentation
- Phlebotomy techniques
- Examination preparation
- Specimens collection and processing
- Physician support
- Specimen collection
- Patient scheduling
- Appointment setting
- Inventory management
- Medical terminology
- Patient assessment
- Insurance verification
- Office equipment maintenance
- Medical procedure assistance
- Maintaining confidentiality
- CPR
- EMR / EHR
- First aid
- Customer service
- Patient-focused care
- Medical procedures
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Clinical Medical Assistant
Deaconess Gateway Hospital
06.2022 - Current
Telephone Receptionist
Talley Eye Institute
08.2021 - 06.2022
Attendance Clerk
Chattanooga School Arts & Science
01.2019 - 05.2021
Attendance Clerk
Warren County Middle School
07.2010 - 12.2018
Customer Service Representative
Fort Sill National Bank
02.2009 - 03.2010
High School Diploma -
Medical Career College
High School Diploma -
Warren County High School
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