Latika Bhatia
Pune
Summary
Result oriented professional / workforce Management/staffing/Resource Management with more than 17 years of progressive experience in Resource Management, Headcount Management, Business Forecast Alignment and Organization Restructuring. Expert Business Partner focused on improving business outcomes with proactive approach and skills in process analysis, business problem-solving and cross-functional collaboration. Leverages business data to understand operations and develop solution-oriented strategies. Experience in partnering with various internal Business units for staffing requirements, develop implement work force plans and solutions to achieve strategic business initiatives. Deliver results which includes increased work-force capability, provide change leadership, talent management and governance of day-to-day projects / practice / competency operations as well as on-going process improvement.
Overview
22
22
years of professional experience
Work History
Business Partner Resource Management Group
Persistent Systems Limited
Pune
2014.07 - Current
- Operating & acting as a Subject Matter Expert for Talent Management to optimize utilization by making strategic staffing decisions to support deployment strategy for the business or practice area
- Developing and maintaining relationships with Practice & Business Leaders to maximize deployment opportunities for deployable associates; nurturing strong working relationships with internal customers, business partners and members of other groups
- Maintaining high level of confidentiality and working for highly sensitive data and information
- Providing resolution for the staffing conflicts including identifying creative staffing alternatives and negotiating with projects & practice leaders for the satisfaction of all parties
- Taking tool ownership including management of process & workflow
- Creating, running, and analyzing reports related to utilization, and other ad-hoc reports as requested by office leadership; monitoring unassigned and utilization of the resources
- Acting as a primary point of contact for local unassigned staff and searching assignments for such resources; interacting professionally with senior leadership and staff at all levels
- Promoting and monitoring the distribution of the resources across offices/regions, as needed
- Managing new hires and explaining the entire resource management process; assisting resource management teammates in filling the open resource requests by proposing candidates and responding to requests for information promptly
- Liaising with various teams to provide representative resumes or other resource management-related information related to sales or proposal activities
- Collaborating for the roll-off of the assignments for the terminating/LOA employees; ensuring that the engagements are reassigned and updated in the system promptly; assigning appropriate work to the new hires
- Assessing capacity/shortfalls in headcount and recruiting for any vacant position
- Working independently and collaboratively with large teams for the virtual environment; generating various reports and preparing presentations for Senior Leadership
- Analyzing and executing process improvement opportunities and working towards changes
- Spearheading the entire Resource Management Operations as per the goals of organization; designing & executing sourcing strategy for demand fulfillment within the domain
- Determining appropriate sourcing channel (cross-functional staffing/recruiting/subcontracting) while analyzing project assumptions & priorities (including demand priority) for roles
- Improving productivity & efficiency in operations & processes; ensuring that the project overheads are effectively controlled through optimum use of personnel and time
- Managing resource pool and ensuring there is enough of the right supply for demand requests
- Mapping existing business processes to the desired levels and suggesting appropriate business solutions to achieve higher levels of efficiency & effectiveness
- Administering business operations with key focus on bottom line profitability & satisfaction by ensuring optimal utilization of resources
- Examining key performance indicators, call trends, forecasts and staffing productivity for multi-channel, multi-market agent groups and utilizing the information to build, coordinate and accurately maintain agent schedules
- Sustaining dynamic environment that fosters development opportunities and motivates high performance amongst team members; managing pre-planned activities that provide optimal staffing levels to deliver service level targets.
Lead Talent Acquisition
Calsoft Pvt. Ltd.
Pune
2012.11 - 2014.06
- Responsible for end to end recruitment cycle with SVN (Storage, Virtulization & Networking)
- Formulating Recruitment Strategies and Implementing them
- Sourcing through various channels like Portals, Networking Sites, Employee referrals, Resource Partners
- Client Management - Coordinating with the panels to ensure a smooth hiring
- Experience working on multiple critical requirements in a high pressure environment.
Senior Recruiter
Persistent Systems Ltd.
Pune
2009.10 - 2012.11
- Managing full recruitment cycle for sourcing best talent from diverse sources
- Identifying manpower requirements through skills identification and mapping for articulating the skills requirements and gap analysis
- Sourcing & screening resumes, conducting recruitment, scheduling & interviewing candidates, freezing the final round of interview, discussing offer & issuing offer letter, making of salary fitment, joining formalities, orientation programs, etc
- Single handedly managed local drives for most of the requirements of the entire unit
- Following up with the candidates from the date of offer till the joining date, through emails and phone calls
- Responsible for mentoring new team members on the recruitment process and various active requirements
- Conducting initial HR screening for various checks: seeking candidate interest, role & salary expectations, communication skills etc
- Maintain strong ties with the clients and candidates and thus create a healthy environment for the company
- Develop continuous pipeline of candidates to provide backup
- Taking references from candidates
- Screening profiles, identifying suitable profiles
- Short-listing candidates
- Sourcing resumes to clients
- Conducting face-to-face interviews for internal requirements, technical rounds, and telephonic interviews of candidates
- Exclusively achieved client retention through delivering timely results, reports and maintaining good rapport with clients
- Undertake ad-hoc searches for trials (active/ passive) when required
- Vacancy monitoring for clients
- Technologies worked on: Core Java, Eclipse Plug-in, Swings, Applets, Advanced Java (J2EE, JSP Servlets, Struts, RMI, EJB, Hibernate)
- Dotnet: Asp.Net, C#.Net VB.Net, VB6
- QA/Testing – Automation Testers, Manual Testers having good command over database and operating systems such as Unix & Linux, Performance Testers, Database Testers.
Recruiter
Synechron Technologies Pvt Ltd.
Pune
2002.08 - 2008.11
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Maintained Applicant Tracking System records of all applicants.
- Negotiated salaries and other employment terms with successful applicants.
Education
Master of Arts - English Literature
Jai Narayan Vyas University
Jodhpur, Rajasthan1998-04
Skills
- Strategic Resource Management
- Talent Acquisition
- Trainings Need Assessment
- HR Operations Management
- Employee Engagement Initiatives
- Continuous Process Improvement
- Billing Efficiency and Utilization
- Grievances Management
- Team Building & Leadership
Personal Information
Date of Birth: 11/26/74
Languages
English, Hindi
Accomplishments
- Employee of the Quarter for Superior Performance
- Individual Award on Exceeding Revenue Targets for Consecutive Two Financial Years
- Received Bravo Award in Q1- 2023
- Received Bravo Award in Q3- 2023
Languages
English
First Language
Timeline
Business Partner Resource Management Group
Persistent Systems Limited
2014.07 - Current
Lead Talent Acquisition
Calsoft Pvt. Ltd.
2012.11 - 2014.06
Senior Recruiter
Persistent Systems Ltd.
2009.10 - 2012.11
Recruiter
Synechron Technologies Pvt Ltd.
2002.08 - 2008.11
Master of Arts - English Literature
Jai Narayan Vyas University
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