Latoriza Lyngdoh
Jowai
Summary
Proactive and client-focused candidate aiming for Customer Service role, devoted to delivering outstanding assistance, effectively addressing customer needs, and ensuring high-quality service that promotes satisfaction and nurtures lasting customer partnerships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative and Sales Executive
DLF Thrive
Chennai
07.2023 - Current
- Sourced qualified leads, attaining membership sales target
- Managed product promotions to drive increased sales and brand awareness.
- Addressed customer calls, providing timely solutions and support.
- Assisted in floor operations to optimize team performance and enhance customer experience.
- Contributed to sales meetings and supplied ongoing performance reports to manager.
- Prioritized enhancement of customer experiences in support of overall sales targets.
Front Office Associate
Feathers A Radha Hotels
Chennai
03.2023 - 06.2023
- Facilitated guest arrivals and ensured seamless check-in/check-out processes.
- Facilitated reservations, managed calls, and resolved guest inquiries.
- Collaborated with hotel departments to guarantee 5-star guest experience.
- Oversaw billing processes while resolving guest concerns with professionalism.
Team Lead
Lightwings Jowai ODH
Jowai
01.2022 - 01.2023
- Authenticated and inspected shipments, subsequently designated to delivery personnel.
- Directed management of RTO shipments, COD collections, and daily delivery records.
- Addressed customer escalations and guaranteed seamless end-of-day operations at hub.
Education
DIPLOMA-AHTC - Aviation, Hospitality, Travel Management and Customer Service
FRANKFINN
Guwahati, ASSAMHigher Secondary -
Kiang Nangbah Higher Secondary Govt. College
Jowai, MeghalayaHigh School Leaving Certificate -
KJP Synod Mihngi Higher Secondary School
Jowai, MeghalayaSkills
- Communication and follow-up
- Time management
- Operational efficiency
- Communication proficiency
- Rapid assimilation
- Digital and Social Media Skills
- Soft Skills and Work Ethics
Languages
- English
- Hindi
Timeline
Customer Service Representative and Sales Executive
DLF Thrive
07.2023 - Current
Front Office Associate
Feathers A Radha Hotels
03.2023 - 06.2023
Team Lead
Lightwings Jowai ODH
01.2022 - 01.2023
DIPLOMA-AHTC - Aviation, Hospitality, Travel Management and Customer Service
FRANKFINN
Higher Secondary -
Kiang Nangbah Higher Secondary Govt. College
High School Leaving Certificate -
KJP Synod Mihngi Higher Secondary School