Latosha Little
Princeton
Summary
Personable and results-driven Customer Service and Support Specialist with over 7 years of experience across education, retail, healthcare, and utility services. Known for delivering exceptional service, managing client needs with care, and building strong team relationships. Certified in First Aid, CPR, CNA, and Child Development. Seeking to bring strong interpersonal and administrative skills to a dynamic team environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Donut Maker/Cashier
Donut bank
Princeton
09.2024 - Current
- Provided exceptional customer service by greeting and assisting customers in a friendly and efficient manner
- Prepared and served food and beverages according to standards, ensuring quality and consistency
- Operated cash register accurately, handling transactions with precision while maintaining a balanced drawer at the end of each shift
- Maintained cleanliness and organization of the store, including restocking supplies, cleaning equipment, and sanitizing work areas
- Collaborated with team members to ensure smooth operations during peak hours, effectively managing high volume of orders
- Followed all safety procedures and guidelines to maintain a safe working environment for both employees and customers
Eligibility Assistant
Gibson county division of family resources
Princeton
09.2023 - 09.2024
- Assessed applicants' eligibility for benefits and processed applications efficiently
- Maintained confidentiality and accurate records
Home Manager
The arc
Princeton
07.2023 - 09.2023
- Supervised residents' care and ensured facility compliance with regulations
Substitute Teacher K-12
NORTH GIBSON SCHOOL
Princeton
08.2021 - 08.2023
- Led classrooms for various grade levels, following lesson plans
- Ensured student safety and engagement in the absence of permanent teachers
- Manage classrooms from K-12, ensuring continuity of instruction
- Support students with learning goals and behavior management
Customer Service Representative
Cricket Wireless
Princeton
08.2020 - 12.2020
- Answered high-volume calls and resolved billing, outages, and service issues
- Maintained professionalism while navigating complex complaints
- Upsold products and services to meet sales targets
- Recorded customer interactions and tracked issue resolution
- Assisted with scheduling, email support, and payment processing
Customer Service
Home depot
Evansville
11.2019 - 04.2020
- Assessed customer needs and upsold products and services to maximize sales
- Set up and activated customer accounts to maintain QA satisfaction levels
- Delivered service and support to each customer, paving way for future business opportunities
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Evaluated customer account information to assess current issues and determine potential solutions
- Documented conversations with customers to track requests, problems and solutions
Receptionist
Pam nails
Willis
12.2018 - 09.2019
- Screened and directed calls, directed visitors
- Contacted clients
- Answered all customer questions
- Made appointments
- Verified copayments
Teacher Assistant
KIDS WORLD LEARNING CENTER
11.2018 - 09.2019
- Providing snacks and meals
- Helped them understand everyday life and the real world
- Supported children with activities and learning development
Waitress
Parkview pizza
Flippin
08.2017 - 11.2018
- Accurately took and memorized customer orders in a fast-paced environment
- Delivered food promptly and ensured customer satisfaction throughout the dining experience
- Maintained a clean and organized dining area by clearing and resetting tables efficiently
- Handled cash, credit, and POS transactions with precision and accountability
- Greeted guests with a warm, friendly attitude to create a welcoming atmosphere
Team Leader
Sonic Drive
Flippin
08.2016 - 08.2018
- Handled 10 tables daily
- Welcomed customers as they arrived
- Took food and drink orders
- Prepared orders
- Served meals
- Checked on customers frequently
- Cleared tables
- Managed cash, check, credit orders
- Maintained a clean work area
- Worked as a carhop
- Greeted customers in a friendly manner
- Worked as a team leader
- Restocked shelves
- Handled money
- Kept the store clean
Certified Nursing Assistant
TWIN OAKS NURSING HOME
06.2016 - 07.2017
- Provided patients/residents with care and companionship
- Checked vital signs
- Helped residents with activities of daily life (ADL): grooming
- Aided in scheduling resident daily activities
- Documented all care
- Supported children with activities and learning development
- Assisted elderly clients with ADLs, medication, and companionship
- Documented care and maintained clean, safe environments
Responsible Caregiver
Fort Huachuca Post
Sierra Vista
11.2014 - 12.2016
- Provided children with a safe and nurturing home environment
- Planned and implemented children's daily routines
- Provided educational and fun activities for children while on vacation
- Improved developmental and communication skills
Office Assistant
Home Instead Senior Care
Mountain Home
03.2013 - 08.2014
- Provided administrative support to office staff and caregivers in a fast-paced senior care environment
- Answered phones, scheduled appointments, and coordinated client-caregiver assignments
- Maintained accurate client records and ensured confidentiality of sensitive health information
- Assisted with billing, data entry, and filing of documentation
Customer Service Representative
The Giving Tree coffee shop
Mountain View
02.2010 - 02.2012
- Provided a quick and exceptional customer experience
- Assisted customers with locating items
- Responsible for resolving all customer complaints
- Maximized sales transactions
- Handled returns and exchanges
- Responsible for auditing and organizing the whole store
- Created inventory of products
- Restocked shelves
- Kept store clean
Education
Associate's degree -
Texas Southern University
Houston, TX05-2018
Skills
- Customer Relations & Conflict Resolution
- Time Management & Scheduling
- Data Entry & Clerical Support
- Early Childhood Education
- Retail Sales & Upselling
- Microsoft Office & Live Chat
- Accounting
- Customer Service
Certification
- Substitute Teaching Certification
- Teaching Certification
- AED Certification
- Child Development Associate Certification
- CPR Certification
- CNA
- Certified Home Health Aide
- First Aid Certification
- State Tested Nursing Assistant
Timeline
Donut Maker/Cashier
Donut bank
09.2024 - Current
Eligibility Assistant
Gibson county division of family resources
09.2023 - 09.2024
Home Manager
The arc
07.2023 - 09.2023
Substitute Teacher K-12
NORTH GIBSON SCHOOL
08.2021 - 08.2023
Customer Service Representative
Cricket Wireless
08.2020 - 12.2020
Customer Service
Home depot
11.2019 - 04.2020
Receptionist
Pam nails
12.2018 - 09.2019
Teacher Assistant
KIDS WORLD LEARNING CENTER
11.2018 - 09.2019
Waitress
Parkview pizza
08.2017 - 11.2018
Team Leader
Sonic Drive
08.2016 - 08.2018
Certified Nursing Assistant
TWIN OAKS NURSING HOME
06.2016 - 07.2017
Responsible Caregiver
Fort Huachuca Post
11.2014 - 12.2016
Office Assistant
Home Instead Senior Care
03.2013 - 08.2014
Customer Service Representative
The Giving Tree coffee shop
02.2010 - 02.2012
Associate's degree -
Texas Southern University