Latrina Browning
10707 Tedder Lake Dr
Summary
Professional agent experienced in call center customer service and support. Skilled in handling inquiries, resolving issues, and managing tasks with efficiency. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in communication, problem-solving, and time management.
Overview
27
27
years of professional experience
Work History
Manager, Sales and Customer Support
Belks Dept Store
St Mary’s, Ga
02.2017 - 09.2021
- Key holder open/closed store
- Open/ close out registers
- Prepared deposit for pick up
- Scheduling employees
- Prepare payroll
- Manage floor
- Handles customer complaints
- Prepared events for promo sales
- Monthly employee performance reviews
Teacher's Assistant
MARICOPA COUNTY SCHOOL DISTRICT
Surprise, Arizona
08.2011 - 05.2014
- Assisted lead teachers in developing and implementing engaging lesson plans, enhancing student participation and learning experiences.
- Supported classroom management by maintaining a positive learning environment, resulting in improved student behavior and focus.
- Collaborated with educators to assess student progress, providing timely feedback that informed instructional adjustments and support.
Behavior Specialist
SAN MARCOS SCHOOL OF AUTISM
San Marcos, California
07.2002 - 09.2003
- Developed and implemented individualized education plans to enhance learning outcomes for students with autism.
- Monitored student progress through assessments and adjusted instructional strategies to meet diverse learning needs.
- Led classroom activities that promoted social skills and emotional regulation among students with autism.
Teachers assistant
OCEANSIDE SCHOOL DISTRICT
Oceanside, CA
08.1998 - 06.2002
- Supported classroom instruction by preparing materials and resources, enhancing student engagement and learning experiences.
- Assisted teachers with classroom management, fostering a positive learning environment for diverse student needs.
- Implemented individualized support strategies, improving student comprehension and academic performance in various subjects.
Call Center Customer Services Representative
Sears Call Center
Fort Wayne, IN
02.1995 - 12.1999
- Resolved customer inquiries across multiple channels, ensuring high satisfaction levels.
- Provided product information and recommendations to enhance customer purchasing decisions.
- Managed customer accounts, processing orders and tracking shipments efficiently.
- Trained new representatives on call handling procedures and company policies.
- Scheduled maintenance and repairs for customer complaints on warranty merchandise
Education
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El Camino High
Oceanside, CAundefined
Taylor University
Upland, INSkills
- Computer literacy
- Multitasking
- De escalating situations
- Excellent customer service skills
- Patience
- Fast learner
- Student progress assessment
- Social skills development
- Classroom management
- Learning outcome enhancement
- Classroom resource preparation
- Positive learning environment
- Team collaboration
- Behavior analysis
- Autism support
Timeline
Manager, Sales and Customer Support
Belks Dept Store
02.2017 - 09.2021
Teacher's Assistant
MARICOPA COUNTY SCHOOL DISTRICT
08.2011 - 05.2014
Behavior Specialist
SAN MARCOS SCHOOL OF AUTISM
07.2002 - 09.2003
Teachers assistant
OCEANSIDE SCHOOL DISTRICT
08.1998 - 06.2002
Call Center Customer Services Representative
Sears Call Center
02.1995 - 12.1999
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El Camino High
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Taylor University