Laura Atkins- (aka Tabby Huddleston)
Noblesville,IN
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in a patient-centric mental health office. Started owning Greenhouse Mental Healthcare as a one man band. Re-branded and sold the companies services from the ground up. Successfully oversaw growth as we added human resources, budgeting, in-house billing and grew patient services over 1000%. Develop and lead a productive and efficient sales team, clinical team and office staff. Contributed to high-volume practices by providing exceptional customer service.
Overview
19
19
years of professional experience
Work History
Regional Clinical Director
360care (acquired Greenhouse Mental Healthcare)
04.2022 - Current
- Aids in smooth operations of Account Management team
- Troubleshoot clinician and facility issues for beneficial outcomes to support ongoing relations
- Evaluated facility performance metrics regularly, adjusting strategies as needed to enhance growth opportunities
- Coached newly hired employees so that each understood job responsibilities and requirements of position.
- Managed a diverse team of clinical professionals, providing ongoing support and guidance to maximize individual performance levels.
- Served as key liaison between clinical team and operations team, ensuring timely communication updates on policy changes and regulatory compliance requirements.
- Concentrated efforts on sales and growth of services rendered.
Chief Operating Officer/Clinician Director
Greenhouse Mental Healthcare
10.2013 - 01.2022
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Initiated strategy to drive company growth and increase market share and profitability.
- Cultivated company-wide culture of innovation and collaboration.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Financial projections for growth and cost reduction
- Concerted efforts on sales and growth of services rendered
- Proven track record of growing business substantially through direct sales all 9 years within my ownership.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
Office Manager
Greenhouse Mental Healthcare
01.2008 - 10.2013
- Processed Explanation of Benefits statements in detail for accurate company reporting
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Senior Loan Officer
Davinci Financial
06.2005 - 12.2007
- Named “Most Valuable Producer” in company for 2005 and 2006.
- Maximized approval rates for qualified applicants through diligent review of financial information and thorough assessment of risks.
- Enhanced loan application process by streamlining documentation and improving communication channels with clients.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
- Achieved high levels of client retention by providing exceptional service throughout loan origination process.
- Successfully managed high-volume pipeline of loans, consistently meeting or exceeding monthly sales targets.
Education
Bachelors - Health Services Management
IUPUI
Indianapolis, IN01.2013
Associates - General Studies
Ivy Tech Community College
Indianapolis01.2008
Associate of Arts - General Studies
San Diego Community College
San Diego, CA01.2004
Skills
- HIPAA
- Team Management
- Direct Sales
- CRMs-Hubspot, Salesforce, Insightly
- Employee Recruitment and Hiring
- Time management abilities
- Team Collaboration
Timeline
Regional Clinical Director
360care (acquired Greenhouse Mental Healthcare)
04.2022 - Current
Chief Operating Officer/Clinician Director
Greenhouse Mental Healthcare
10.2013 - 01.2022
Office Manager
Greenhouse Mental Healthcare
01.2008 - 10.2013
Senior Loan Officer
Davinci Financial
06.2005 - 12.2007
Bachelors - Health Services Management
IUPUI
Associates - General Studies
Ivy Tech Community College
Associate of Arts - General Studies
San Diego Community College
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