Laura Delaney
Crown Point
Summary
Detail-oriented shift leader with experience in food safety standards, audit preparation, and frontline operations. Skilled at balancing compliance, speed, and team support in fast-paced environments. Known for maintaining consistency and accountability while supporting staff through clear expectations and hands-on leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Five Guys
11.2024 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored team members on food preparation and customer service protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Monitored food quality and presentation, maintaining high standards for menu items served.
- Collaborated with management to identify process improvements that increased efficiency and productivity.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Conducted regular audits of food handling procedures to identify areas for improvement.
- Trained staff on best practices for food safety and hygiene protocols.
- Monitored critical control points to prevent contamination and ensure product integrity.
- Increased employee awareness on food safety practices by conducting regular training sessions and workshops.
Shift Leader
Long John Silver's
11.2020 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Managed inventory levels to prevent stock shortages, conducting regular audits.
Education
GED -
Fairview High School
Fairview, TNSkills
- Supportive demeanor
- Cash management
- Collaborative team management
- Problem-Solving
- Effective multitasking
- Consistent reliability
- Operational Efficiency
- Professional Appearance
- Regular inventory assessments
- Staff Training and Development
Certification
Servesafe certified until 2027
Timeline
Shift Leader
Five Guys
11.2024 - Current
Shift Leader
Long John Silver's
11.2020 - 09.2024
GED -
Fairview High School