Laura Kepley
Indianapolis
Summary
Skilled Customer Returns Associate with background in handling product returns, resolving customer issues and improving return processes. Known for strong communication skills, attention to detail and ability to work in high-pressure environments. Enhancing customer satisfaction and contributing to company growth.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Returns Associate
Amazon
Indianapolis
09.2019 - Current
- Processed customer returns efficiently using Amazon's return management system.
- Coordinated with warehouse teams to ensure timely restocking of returned items.
- Trained new associates on return processing and customer service standards.
- Processed returned items, including verifying condition and accuracy of product information.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Operated pallet jack to transport materials across warehouse efficiently.
- Loaded and unloaded goods from trucks and storage areas regularly.
- Maintained organized inventory by properly stacking and storing pallets.
- Assisted in training new operators on safe handling of pallet jacks.
Kitchen Staff Member
GetGo Gas Station
Plainfield
06.2018 - 09.2019
- Prepared food items following safety and hygiene standards.
- Operated kitchen equipment for cooking and food preparation tasks.
- Maintained cleanliness and organization of kitchen work areas.
- Assisted in inventory management and stock replenishment processes.
- Adhered to food safety regulations during all kitchen operations.
- Monitored food quality and freshness throughout preparation and service.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
General Merchandise Associate
Target
Plainfield
07.2016 - 09.2019
- Assisted customers with product selection and inquiries on store floor.
- Maintained organized merchandise displays to enhance shopping experience.
- Restocked shelves regularly to ensure product availability and visibility.
- Monitored inventory levels and reported discrepancies to management promptly.
- Provided support in training new associates on store policies and procedures.
- Ensured cleanliness and safety standards were met throughout the sales area.
- Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
- Organized back room storage areas to ensure efficient access to inventory when needed.
- Performed price checks for customers when requested.
- Provided excellent customer service by greeting shoppers upon arrival and engaging them throughout their shopping experience.
- Restocked shelves as items were sold or moved to other locations in store.
- Maintained cleanliness of sales floor and organized backroom stock.
- Processed customer transactions at the cash register accurately and efficiently.
- Followed safety procedures while unloading trucks and stocking shelves.
Security Officer
CSC Lucas Oil
Indianapolis
10.2017 - 05.2018
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify potential hazards or security breaches.
- Responded promptly to alarms and incidents, coordinating with local authorities as needed.
- Maintained accurate logs of daily activities and unusual occurrences for reporting.
- Assisted in training new security personnel on protocols and procedures.
- Utilized surveillance equipment to monitor activities across facility premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Confirmed visitor identification prior to granting entry into the building.
- Verified photo IDs and tickets to allow guests passage.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Completed incident reports to record security or loss prevention incidents.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
Education
Associate of Arts - Visual Communication
IUPUI
Indianapolis, IN 06.2018 - 08.2020
Associate of Arts - Visual Communication
Ivytech
Indianapolis, IN 07.2016 - 05.2018
Skills
- Return processing
- Inventory management
- Customer service
- Warehouse coordination
- Safety compliance
- Employee training
- Team building
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Adaptability
- Organization
- Warehouse operations
Timeline
Customer Returns Associate
Amazon
09.2019 - Current
Kitchen Staff Member
GetGo Gas Station
06.2018 - 09.2019
Associate of Arts - Visual Communication
IUPUI
06.2018 - 08.2020
Security Officer
CSC Lucas Oil
10.2017 - 05.2018
General Merchandise Associate
Target
07.2016 - 09.2019
Associate of Arts - Visual Communication
Ivytech
07.2016 - 05.2018