Laura Platt
Schererville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Post Office Clerk
United States Postal Service
Valparaiso
12.2022 - 03.2026
- Assisted customers with postal services and product inquiries, ensuring accurate information and positive experiences.
- Processed incoming and outgoing mail using automated sorting systems.
- Operated automated sorting machines to process large volumes of mail quickly and accurately.
- Inspected all packages prior to acceptance to ensure compliance with postal regulations.
- Processed cash transactions and payments accurately, contributing to efficient counter operations.
- Processed payments and handled cash using point of sale (POS) computer system.
- Maintained cleanliness and organization of work areas throughout the facility.
- Loaded and unloaded transportation vehicles and containers to support timely shipping and receiving operations.
Registry Clerk
Lake County Sheriff's Department
Crown Point
02.2016 - 12.2022
- Responded quickly to meet customer needs and resolve problems.
- Provided efficient and courteous service to customers at all times.
- Managed multiple tasks effectively while adapting to changing priorities.
- Collaborated with co-workers to achieve timely completion of tasks.
- Identified and implemented process changes to enhance operational efficiency.
- Coordinated document retrieval for court proceedings and legal requests.
- Conducted audits of registry records periodically to identify potential errors or omissions.
- Passport trained
Sales Associate and Distributor
Innsbrook Country Club
Merrilville
05.2006 - 11.2021
- Resolved customer complaints and inquiries in a timely manner.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Developed strong customer service skills to ensure a pleasant experience for patients and families during the registration process.
- Resolved patient account inquiries and issues promptly, enhancing patient satisfaction.
- Collaborated with other departments such as billing and coding staff to ensure accuracy of patient accounts before submitting them for payment processing.
- Supported administrative staff by scheduling appointments, verifying insurance coverage, and collecting copays to streamline patient registration.
- Performed detailed audits on patient accounts to identify discrepancies or errors in demographic data prior to submission.
- Ensured that all documents related to patient registration were properly completed, signed, dated, filed, and stored securely.
Education
Associate in Science (A.S.) - X-ray
Indiana University Northwest
Gary, IN, US06-2013
Skills
- Efficient package processing
- Preparation of shipping labels
- Cash handling
- Task prioritization
- Effective time management
- Detail-oriented approach
- Reliability and accountability
- Adaptability and flexibility
- Solution-oriented mindset
- Collaboration and teamwork
- Client service excellence
- Positive attitude
References
References available upon request.
Timeline
Post Office Clerk
United States Postal Service
12.2022 - 03.2026
Registry Clerk
Lake County Sheriff's Department
02.2016 - 12.2022
Sales Associate and Distributor
Innsbrook Country Club
05.2006 - 11.2021
Associate in Science (A.S.) - X-ray
Indiana University Northwest