Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Laura Zartman

Mishawaka

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Customer Service Representive

Lippert
04.2022 - Current
  • Provide exceptional customer service in call center
  • Navigate numerous programs to place orders for retail and dealer customers with accurate lead times
  • Identify needed leveling and slide out parts
  • Provide customers with order status updates
  • Work as a team to meet goal for handle time
  • Use time management skills to complete daily tasks while adhering to a daily schedule
  • Knowledge in leveling and slide out systems, axles, and chassis
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Key Holder

Shoe Dept. Encore
04.2023 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Cafeteria aid and Attendance Secretary

School City of Mishawaka
08.2020 - 04.2022
  • Process attendance for the elementary school
  • Update student files
  • Send and receive Records Requests for student transfers
  • Supervise lunch in the cafeteria

Director of Childcare

Diocese of Fort Wayne/South Bend – Saints & Squires Daycare
08.2019 - 08.2020
  • Create schedules and time sheets for staff and assign tasks.
  • Provide care and activities for children.
  • Ensure that their room is up to code requirements.
  • Communication with parents/customers to ensure any needs or special accommodations are met.
  • In charge of ordering necessary supplies/equipment for class.

Assistant Manager

SKYZONE
05.2018 - 07.2019
  • Provide excellent customer service to customers and guests.
  • Order all necessary supplies to ensure that inventory is well stocked.
  • Training and coaching of new hires and staff.
  • In charge of all accident reports and ensuring that they are filled out accurately and submitted timely.

Preschool Teacher

School City of Mishawaka
08.2015 - 06.2018
  • Develop lesson plans and activities for class.
  • Teach 3 classes following the SPARK Program and High Scope Curriculum.
  • Assist children with disabilities to complete the lesson plans.
  • Provide reports/updates on child progress/development.
  • 120 Hour High Scope Training

Supervisor

SKYZONE
08.2016 - 05.2018
  • Provide excellent customer service to customers and guests.
  • Handled any issues with guests.
  • Training and coaching of new hires and staff.
  • Oversee breaks for all staff on shift.
  • Promote different subscriptions that provide more of a service to the customers.

Cashier & Event Host

SKYZONE
08.2016 - 06.2017
  • Operate the cash register, check in guests and ensure that they have a valid waiver on file before they are permitted to participate.
  • Host parties, prepare the food and beverages and also serve the guests.
  • Provide excellent customer service to customers and guests.

Sales Associate

Stride Rite
09.2013 - 03.2016
  • Operation of cash register and providing excellent customer service.
  • Opening and closing of the store.
  • Countdown and balance the cash register.
  • Make bank deposits and get change from the bank for registers.
  • Assist customers by measuring child’s foot and ensuring that the footwear fits appropriately.

Preschool Program Assistant

School City of Mishawaka
09.2013 - 05.2015
  • Assist children with disabilities to complete the lesson plans.
  • Work one on one with children to learn basic academic skills through work tasks and the STAR Program.
  • Provide assistance to the teacher with the children and all activities.
  • Assist children with parent/guardian drop off and pick up to ensure safety.

Sales Lead/Key Holder

The Children’s Place
04.2012 - 09.2013
  • Act as Manager on Duty for shift.
  • Opening and closing of the store.
  • Operation of the cash register and making sure all cash drawers are balanced.
  • Organization of back room and inventory.
  • Accept and process of shipments.
  • Complete inventory checks and assist in changing the floor plans/layouts of the store.

Education

Medical Billing and Coding Certificate -

Purdue Global
01.2021

High School Diploma -

Mishawaka High School
Mishawaka, IN
01.2009

Skills

  • Coaching/Training
  • Organization
  • Collaboration/Teamwork
  • Critical Thinking
  • Problem Solving
  • Multitasking and Prioritizing Work
  • Communication
  • Leadership
  • Project Management
  • Customer service
  • Cash handling
  • Training and mentoring

Accomplishments

  • Numerous WOW Awards from customers based on service.
  • Numerous 'High Five' Awards from supervisors based on performance.
  • First Aid and CPR Certified
  • Medical Coder and Biller Certification
  • Top Salesperson for 2023

Timeline

Key Holder

Shoe Dept. Encore
04.2023 - Current

Customer Service Representive

Lippert
04.2022 - Current

Cafeteria aid and Attendance Secretary

School City of Mishawaka
08.2020 - 04.2022

Director of Childcare

Diocese of Fort Wayne/South Bend – Saints & Squires Daycare
08.2019 - 08.2020

Assistant Manager

SKYZONE
05.2018 - 07.2019

Supervisor

SKYZONE
08.2016 - 05.2018

Cashier & Event Host

SKYZONE
08.2016 - 06.2017

Preschool Teacher

School City of Mishawaka
08.2015 - 06.2018

Sales Associate

Stride Rite
09.2013 - 03.2016

Preschool Program Assistant

School City of Mishawaka
09.2013 - 05.2015

Sales Lead/Key Holder

The Children’s Place
04.2012 - 09.2013

Medical Billing and Coding Certificate -

Purdue Global

High School Diploma -

Mishawaka High School

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Laura Zartman