Lauren Ackerman
Fort Wayne
Summary
Accomplished Accounts Receivable Clerk with a proven track record at Cadillac Coffee Company, adept in payment posting and fostering customer relations. Leveraged expertise in Microsoft Excel and QuickBooks to enhance financial processes, achieving a significant improvement in invoice processing efficiency. Known for exceptional time management and problem-solving skills, consistently ensuring accurate account monitoring and positive cash flow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accounts Receivable Clerk
Cadillac Coffee Company
04.2024 - Current
- Posting cash, check, ACH, and credit card payments received.
- Assisting with collections on past due invoices.
- Generated and distributed monthly account statements.
- Resolved customer inquiries related to invoice copies and payment discrepancies.
Cash Controller
H-E-B Grocery
08.2023 - 02.2024
- Balanced and replenished cash drawers for each cashier.
- Maintained accurate reconciliation of safe and money counter.
- Assisted customers with money orders and money transfers, as well as returns.
Account Representative (Teller)
The Hicksville Bank
03.2021 - 06.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
HR Assistant
RR Donnelley
09.2019 - 03.2021
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Updated and maintained employee attendance records.
Bookkeeper
Ashley Village Foods
03.2016 - 08.2020
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Posted daily receipts and payments in accordance with corporate protocols.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
Education
Associate Of Applied Science - Accounting
Ivy Tech Community College of Indiana
Fort Wayne, IN12.2022
Skills
- Payment posting
- Time management
- Collections
- Invoice processing
- Bank deposits
- Microsoft Excel
- Accounts receivable software
- Attention to detail
- Customer relations
- Account monitoring
Certification
- Certificate in Professional Bookkeeping and Payroll
- Technical Certificate in Accounting
Timeline
Accounts Receivable Clerk
Cadillac Coffee Company
04.2024 - Current
Cash Controller
H-E-B Grocery
08.2023 - 02.2024
Account Representative (Teller)
The Hicksville Bank
03.2021 - 06.2023
HR Assistant
RR Donnelley
09.2019 - 03.2021
Bookkeeper
Ashley Village Foods
03.2016 - 08.2020
Associate Of Applied Science - Accounting
Ivy Tech Community College of Indiana
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