Lauren Anne Pratt
McCordsville
Summary
Experienced with KYC protocols and compliance standards, ensuring accurate customer due diligence. Utilizes analytical skills to identify and mitigate potential financial risks, maintaining adherence to regulatory requirements. Track record of effective teamwork and adaptability, contributing to successful compliance initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Investor Service Associate
Alter Domus
03.2025 - Current
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
- Supported KYC processes for prospective and existing customers.
- Maintained up-to-date knowledge of industry best practices, sharing insights with colleagues to enhance organizational performance.
- Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval.
- Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
Investor Services Associate II
Alter Domus
03.2023 - 03.2025
- Managed risk effectively through diligent monitoring of client accounts and reporting potential issues in a timely manner.
- Strengthened relationships with clients by maintaining open lines of communication and promptly addressing concerns or inquiries.
- Enhanced operational efficiency through continuous process improvements and streamlining workflows.
- Contributed to the achievement of departmental goals by consistently meeting and exceeding performance targets.
- Delivered high-quality training to new team members, ensuring they were equipped with the skills and knowledge necessary for successful job performance.
- Developed comprehensive knowledge of industry regulations, staying up-to-date on changes impacting investor services operations as well as client portfolios.
Investor Service Associate I
AlterDomus
01.2022 - 03.2023
- Investor documentation review.
- Training new associates entering the role.
- Data entry related to investor attributes and maintained investor contact details.
- Performing AML checks on investors from various jurisdictions.
- Performing KYC validations on all investors.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
Training Specialist
Courier
03.2021 - 09.2021
- Designing and administering training programs.
- Providing expertise in development design.
- Identifying training needs and providing recommendations on programs and activities.
- Maintaining records and providing participants with feedback.
- New contractor onboarding.
Training Supervisor
Heritage Interactive
01.2018 - 03.2021
- Designing and administering training programs.
- Providing expertise in development design.
- Identifying training needs and providing recommendations on programs and activities.
- Guiding managers and supervisors in developing training skills.
- Maintaining records and providing participants with feedback.
- New hire onboarding.
Data Analyst
Heritage Interactive
06.2016 - 12.2017
- Collecting and interpreting data.
- Finding savings opportunities for customers.
- Analyzing results and reporting back to relevant members of business.
- Identifying patterns and trends in data sets.
- Working alongside teams within the business or the management team to establish business needs.
Account Administrator
Heritage Interactive
08.2014 - 05.2016
- Handled billing and all other related tasks for all Heritage Interactive customer accounts.
- Assisted other Account Administrators and Senior Account Administrators with overflow workload.
- Reporting for all Heritage Interactive accounts.
- Set-up and modify customer billing items.
- Data input/output in new and existing item set-up.
Lead Advisor/Acting Store Manager
Aveda
03.2014 - 08.2014
- Led retail team in a goal-driven sales environment.
- Responsible for opening and closing duties, employee training and tracking/meeting sales goals.
- Excelled at add-on sales, guest care and team motivation.
- Recruited quality candidates to fill available positions within my store. Scheduled management, merchandizing setup and goal tracking for all employees.
Prestige Sales Manager/Temporary Associate Manager
Ulta
09.2012 - 03.2014
- Maintained a well-organized Prestige department while running day to day operations.
- Training employees in current cosmetic and skincare brands and trends.
- Responsible for forty percent of the stores overall retail goal.
- Excelled in promoting salon services as well as special events and offers within the store.
- Strengthening associates with knowledge and sales tips to achieve retail goals.
Education
Associates of Applied Science - Business Administration
Ivy Tech College
05-2026
Skills
- New hire on-boarding
- Enhanced due diligence
- Transaction monitoring
- Escalation handling
- Customer due diligence
- Sanctions screening
- Financial services
- Regulatory reporting
- AML compliance expertise
- Know-your-customer principles
- Documentation review
Certification
- The Bob Pike Group – Train the Trainer Bootcamp
- The Bob Pike Group – Instructional Design
- Franklin Covey – 5 Choices
Timeline
Senior Investor Service Associate
Alter Domus
03.2025 - Current
Investor Services Associate II
Alter Domus
03.2023 - 03.2025
Investor Service Associate I
AlterDomus
01.2022 - 03.2023
Training Specialist
Courier
03.2021 - 09.2021
Training Supervisor
Heritage Interactive
01.2018 - 03.2021
Data Analyst
Heritage Interactive
06.2016 - 12.2017
Account Administrator
Heritage Interactive
08.2014 - 05.2016
Lead Advisor/Acting Store Manager
Aveda
03.2014 - 08.2014
Prestige Sales Manager/Temporary Associate Manager
Ulta
09.2012 - 03.2014
Associates of Applied Science - Business Administration
Ivy Tech College
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