Lauren Harris
Anderson,IN
Summary
Recent Bachelor's completion (East Asian Studies, Korean Visual and Material Culture) with a minor in Creative Writing. Looking toward getting a Master's Degree in related studies. 8 years of experience in customer service related positions. In all positions serving unrivaled customer service in a professional and pleasant manner to a diverse demographic. Specialized in working with others, inputting data into automated systems, and a focus on timeliness, cleanliness and attention to detail. Selected by supervisor over 6 qualified peers to become a manager and increased focus on providing assistance to customers which led to increased efficiency. Works well with team members, communicates well and is able to work efficiently in fast-paced environments. Adaptability to workloads and excited to learn.
Overview
9
9
years of professional experience
1
1
Certification
Work History
RA
Residential Assistant - Indiana University RPS
07.2023 - 12.2024
- Worked in providing guidance, support, and resources to residents.
- Enforced community standards and promoted safety.
- Proven ability to learn quickly and adapt to new situations.
- Handled conflict resolution.
- Organized and engaged in programs to enhance the residential experience.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Supervisor: Godwin Atuahene, gatuahen@iu.edu
- Okay to contact this supervisor: Yes
Supervisor and Barista
Cedar Fair Parks (Cedar Point - Seasonal Part Time)
05.2022 - 07.2024
- Control and consistency in beverage preparation.
- Supervised daily store operations, ensuring adherence to safety protocols and guest satisfaction.
- Trained and mentored seasonal staff on operational procedures and customer service standards.
- Led coffee tasting events to educate staff on coffee varieties and brewing methods.
- Followed up on staff schedules to optimize coverage during peak hours, improving overall service quality.
- Collaborated with management to address operational challenges and streamline workflows effectively.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Led coffee tasting events to educate staff on coffee varieties and brewing methods.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Helped meet thechanging demands of the seasonal nature of the job.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Supervisor: Christopher Imbriano, 248-990-0071
- Okay to contact this Supervisor: Yes
- Supervised daily operations to ensure exceptional guest experiences and safety compliance.
Supervisor and Barista
Cedar Fair Parks (Cedar Point - Seasonal Part Time)
05.2023 - 07.2023
- Control and consistency in beverage preparation.
- Supervised daily store operations, ensuring adherence to safety protocols and guest satisfaction.
- Trained and mentored seasonal staff on operational procedures and customer service standards
- Followed up on staff schedules to optimize coverage during peak hours, improving overall service quality.
- Collaborated with management to address operational challenges and streamline workflow effectively
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Helped meet changing demands of the seasonal nature of the job.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operations inefficiencies and implemented corrective measures to increase effectiveness.
- Supervisor: Christopher Imbriano, 248-990-0071
Supervisor and Barista
Cedar Fair Parks (Cedar Point - Seasonal Part Time)
05.2022 - 08.2022
- Worked as Supervisor and Barista for In-Parks Starbucks managing the floor, keeping prep stocked, writing down lunch hours, checking milk inventory, closing shop/opening shop, flexible hours, teaching new baristas, engaging with customers. Following drink recipes and standards, control and consistency in beverage preparation, upkeep in food safety regulations, dating products, staying informed on changes to menu items.
- Supervisor: Christopher Imbriano, 248-990-0071
- Okay to contact this Supervisor: Yes
In-Park Barista
Cedar Fair Parks (Cedar Point - Seasonal Part Time)
05.2021 - 11.2021
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Developed strong rapport with customers, enhancing their overall experience at the café.
- Executed cash handling processes accurately, ensuring smooth transactions during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods.
- Supervisor: Christopher Imbriano, 248-990-0071
- Okay to contact this supervisor: yes
- Crafted high-quality beverages using espresso machines and brewing equipment.
Haunt Manager and Actress
Alliance Adventures
09.2016 - 11.2020
- Provided service to customers and resolved grievances while ensuring they left with a positive experience.
- Handled chaotic situations with quick and calm actions.
- Informed customers of policies and procedures related to each event.
- Worked within numerous conditions such as rain, snow, and cold weather.
- Worked various schedules and shifts including unscheduled shifts to accommodate fluctuating workloads.
- Developed strong relationships with fellow cast members, enhancing ensemble performance dynamics.
- Conducted extensive character research to deliver authentic portrayals and enhance narrative depth.
- Mentored emerging actors, providing guidance on techniques and industry best practices for performance improvement.
- Participated in rehearsals to adequately prepare for performances.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
- Adapted to a variety of roles and genres, showcasing versatility as an actress.
- Practiced lines and scenes independently and collaboratively to prepare for performances.
- Managed time to arrive on set when required to not delay rehearsals and shows.
- Supervisor: Aubrey Stone, 765-639-2745
- Okay to contact this Supervisor: Yes
Insider
Papa John’s Pizza
07.2017 - 01.2019
- Prepared food products with efficiency and service in mind.
- Worked at the cash registers handling money and answering the phones with a patient and polite manner.
- Memorized monthly coupons, deals and offers for food products in order to upsell.
- Folded boxes and paid attention to restocking the fridge and food prep.
- Managed the ovens on the busiest days of the week, multitasking with efficiency with the fast paced environment.
- Greeted customers in the store professionally and in a pleasant manner.
- Helped with cleaning dishes, inventory, resolving issues and ensuring customer satisfaction.
- Spoke with patrons to ensure satisfaction with food and service.
- Collected payment from customers and verified identification when automated pay systems were utilized.
- Supervisor: Patrick Tarpley, 765-702-4775
- Okay to contact this Supervisor: No
Insider
Papa John’s Pizza
12.2015 - 08.2016
- Prepared product(s) with efficiency and service in mind. Worked at the cash registers handling money, answering the phones with a patient and polite manner, working with POS systems. Memorized monthly coupons, deals and offers for food products in order to upsell. Folded boxes as well making sure sauces, pizza toppings and sticker paper were stocked. Limited work title due to age at the time.
- Supervisor: Michael Brennan, 757-229-7272
- Okay to contact this Supervisor: Yes
Education
East Asian Studies - East Asian Studies, Korean Visual and Material Culture, Creative Writing
Indiana University
Bloomington, IN07-2025
Associate Degree - General Studies
Ivy Tech Community College
Anderson, IN05.2021
High School -
Pendleton Heights High School
Pendleton, IN06-2018
Skills
- Time Management
- Customer Service
- Empathy
- Adaptability
- Self-Motivation
- Positivity
- Patience
- Communication Skills
- Computer Literacy
- Attention to detail
- Strong work ethic
- Analytical Problem Solving
- Project Coordination
- Strong Initiative
- Resourcefulness
- Multitasking
- Problem-solving
- Customer service
Certification
- ServSafe, (5/15/2026) ANSI Accredited
Languages
English
Native or Bilingual
Timeline
RA
Residential Assistant - Indiana University RPS
07.2023 - 12.2024
Supervisor and Barista
Cedar Fair Parks (Cedar Point - Seasonal Part Time)
05.2023 - 07.2023
Supervisor and Barista
Cedar Fair Parks (Cedar Point - Seasonal Part Time)
05.2022 - 08.2022
Supervisor and Barista
Cedar Fair Parks (Cedar Point - Seasonal Part Time)
05.2022 - 07.2024
In-Park Barista
Cedar Fair Parks (Cedar Point - Seasonal Part Time)
05.2021 - 11.2021
Insider
Papa John’s Pizza
07.2017 - 01.2019
Haunt Manager and Actress
Alliance Adventures
09.2016 - 11.2020
Insider
Papa John’s Pizza
12.2015 - 08.2016
East Asian Studies - East Asian Studies, Korean Visual and Material Culture, Creative Writing
Indiana University
Associate Degree - General Studies
Ivy Tech Community College
High School -
Pendleton Heights High School
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