Lauren Hernandez
Highland,IN
Summary
Experienced candidate with a strong background in terminal operations and team management. Proven track record of successfully overseeing terminal operations and ensuring seamless logistical processes. Skilled in managing team coordination and operational planning, resulting in enhanced efficiency and reliability. Demonstrates expertise in regulatory compliance and effective communication, ensuring adherence to industry standards while effectively conveying information.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Terminal Manager (Intermodal Operations)
Remprex
03.2022 - Current
- Partners with Terminal Managers to ensure KPIs are met, Train Performance, Lifts per Hour, Cost per Hour, Overtime, etc.
- Develops and drives existing staff to enhance Engagement & Retention within the Terminal
- Builds collaborative partnerships between Remprex and local railroad officers
- Acts as key point of contact between Remprex and our customers
- Enforces and upholds all Railroad rules, regulations, and policies
- Proper handling of all violations and administers disciplinary actions up to and including terminations
- Monitors and approves terminal purchases for payment & manages purchases within budget
- Approves weekly time for union and non-union employees & tracks attendance and ensures data is accurate and timely
- Partners with the recruiting team to ensure the Terminal is fully staffed
- Owns the Safety Training and New Hire Orientation process of all employees to ensure their ongoing success
- Provides Terminal Metrics & Reports daily
- Reconcile payroll for over 100+ hourly employees; union and non union
- Responsible for the terminal inventory and ordering of all office supplies and PPE
- Manages the terminal roster and is responsible for the issuing of all work schedules and merit increases
- Other administrative duties as assigned as well as ramp coverage when needed
Load Planner
Norfolk Southern Corp
09.2020 - 03.2022
- Perform all aspects of the intermodal operating functions pertinent to the handling of intermodal shipments
- Programming of tracks for outbound trains
- Handling of storage charges, researching and preparing intermodal department reports daily
- Responsible for all customer service-related issues
- Acts as a liaison between distribution facilities and carriers
- Utilizes load planning tools to recognize areas of cost saving opportunities
- Date collection and data entry performed for reporting and forecasting
Intermodal Clerk
Norfolk Southern Corp
06.2011 - 09.2020
- Process all intermodal operating functions
- Data entry and all office related duties as assigned
- Responsible for processing all gate arrivals and departures, waybills and hazardous paperwork
- Processes damage inspections, performs yard inventory, and track standing orders on inbound trains
- Enters work orders, registers new drivers, keeps daily record logs, filing, etc.
- Provides outstanding customer service to our customers and vendors
Toll Collection Supervisor
Chicago Skyway Concession Company
12.2009 - 05.2011
- Supervises between 20-25 toll collectors' daily activity to ensure the proper following of policies and procedures
- Responsible for the issuing of work schedules, and lunch breaks according to the union contract
- Maintains a proper and safe traffic flow throughout the toll facility
- Responsible for the counting and accuracy of the toll collectors' bank at the end of each shift
- Responsible for the depositing of monies into our monitored vault system
- Provided excellent customer service to our customers' daily, giving directions, issuing refunds, etc
Education
Associate of Applied Science - Administrative Assistant
Fox College
Oak Lawn, IL12.2004
Skills
- Microsoft Office Applications (word, excel, powerpoint and outlook)
- Adobe
- TYES (Yellowsheet)
- OPTCS
- IOD
- UKG
- Samsara
- Hazardous Materials
- Types 90 WPM
- 10 key data entry
- Comfortable working in an outdoor or indoor environment
- Executive level administrative experience
- Payroll
- Transportation planning
- Employee training
- Operations Management
Certification
Driver's License
Reasonable Suspicion Drug & Alcohol Supervisoring Training Certification - May 2022
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Terminal Manager (Intermodal Operations)
Remprex
03.2022 - Current
Load Planner
Norfolk Southern Corp
09.2020 - 03.2022
Intermodal Clerk
Norfolk Southern Corp
06.2011 - 09.2020
Toll Collection Supervisor
Chicago Skyway Concession Company
12.2009 - 05.2011
Associate of Applied Science - Administrative Assistant
Fox College
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