LAUREN KLOSOWSKI

Manage teller line with one other universal banker while rotating a desk to do personal banker duties

• Account opening for new customers including: checking, savings, money market, certificate of deposits
• Account maintenance for existing customers
• Accurately handling high volume cash deposits and withdrawals
• Vault teller - handling incoming and outgoing money shipments for the branch, accurately balancing the vault and handling buys/sells in branch
• Answering incoming phone calls and helping them to my best of my abilities, or getting them in contact with who they need
• Providing knowledge of current products and promotions that fit the customers’ need
• Reaching goals of referrals, account openings, credit cards, and more

• Managed a team and operations for Coach.
• Handled store operations: assisted in schedule making, fixing time and attendance sheets - making sure they were up to date and correct, managed a budget for supply ordering and cash orders, and inventory control
• Led a team of 15+ employees. Trained and developed their skills
• Assisted customers in person and over the phone in professional matters
• Ensured efficiency and completion of day-to-day tasks by associates and effectively delegated tasks when needed to ensure completion by deadlines

• Started as a sales associate and worked way up to a managerial role
• Focused attention and abilities on providing a customer-centric environment
• Conducted floor sets, marketing, and visual merchandising