Lauren Skeen
Michigan City
Summary
Client-focused business professional with a Bachelor’s degree in Business Management and experience in insurance, sales, and operations. Proven ability to manage client relationships, navigate CRM systems, and support business processes in fast-paced environments. Recognized for strong communication skills, reliability, and adaptability. Seeking a remote, weekday role in customer success or business operations.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Independent Consultant
Arbonne
Michigan City
01.2020 - Current
- Provided personalized product recommendations through virtual consultations and digital communication.
- Built and maintained a loyal client base using relationship-focused sales strategies.
- Managed customer inquiries, orders, and follow-ups independently.
- Utilized social media and online platforms to expand brand presence and client engagement.
- Achieved consistent sales growth through trust-building and product expertise.
Insurance Agent
Indiana Farm Bureau Insurance
Michigan City
08.2023 - 12.2024
- Advised clients on life, property, and casualty insurance coverage, ensuring clear understanding of policies and benefits.
- Managed client accounts, renewals, and documentation using CRM systems.
- Maintained compliance with state insurance regulations and licensing requirements.
- Built long-term client relationships through responsive communication and follow-up.
- Supported retention efforts by identifying client needs and recommending appropriate coverage adjustments.
Fulfillment Specialist
Peepers
Michigan City
05.2019 - 04.2023
- Processed and fulfilled high-volume customer orders with strong attention to accuracy and deadlines.
- Collaborated with cross-functional teams to improve workflow efficiency and order accuracy.
- Maintained quality control standards while exceeding productivity expectations.
- Supported operational goals through reliable attendance and adaptability.
Cashier
Big R
Michigan City
08.2015 - 05.2017
- Delivered friendly, efficient customer service in a fast-paced retail environment.
- Handled transactions accurately and maintained a balanced cash drawer.
- Assisted customers with questions, returns, and in-store inquiries.
Education
Bachelor of Science - Business Administration And Management
Purdue University Northwest
Westville, IN 08.2016 - 05.2022
Skills
- Customer & Client Support
- CRM & Policy Management
- Account Coordination
- Time Management & Organization
- Remote Communication (Phone, Email, Digital Platforms)
- Problem Solving & Conflict Resolution
- Sales Support & Client Retention
- Team Collaboration
Timeline
Insurance Agent
Indiana Farm Bureau Insurance
08.2023 - 12.2024
Independent Consultant
Arbonne
01.2020 - Current
Fulfillment Specialist
Peepers
05.2019 - 04.2023
Bachelor of Science - Business Administration And Management
Purdue University Northwest
08.2016 - 05.2022
Cashier
Big R
08.2015 - 05.2017