Lauren Suarez
Kouts
Summary
Department Manager with a proven track record at McDonald's, excelling in staff management and customer service. Successfully implemented cross-training initiatives, enhancing team versatility and improving operational efficiency. Recognized for optimizing scheduling practices, ensuring peak staffing while maintaining employee satisfaction. Committed to fostering a positive work environment through ongoing development and mentorship.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Department Manager
McDonalds
03.2014 - Current
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Crew Member
Buona Beef
08.2024 - 02.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Crew Member
KFC
09.2015 - 05.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Lowell High School
Lowell06.2014
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Employee scheduling
- Adaptability and flexibility
Certification
Serv Safe
Timeline
Crew Member
Buona Beef
08.2024 - 02.2025
Crew Member
KFC
09.2015 - 05.2016
Department Manager
McDonalds
03.2014 - Current
Lowell High School
Similar Profiles
Ryli WilkinsonRyli Wilkinson
Cashier at McDonaldsCashier at McDonalds
Payton KildowPayton Kildow
Crew Member at McdonaldsCrew Member at Mcdonalds
Georgia BellamyGeorgia Bellamy
Shift Manager at McdonaldsShift Manager at Mcdonalds