Lauretta Hartman
Sunman
Summary
Proven Ophthalmic Technologist with a track record of enhancing patient outcomes at Midwest Eye Center. Specializes in visual acuity testing and patient education, demonstrating exceptional attention to detail and effective communication. Streamlined clinic operations by over 30%, leveraging expertise in ocular disease knowledge and fostering strong team collaboration.
Overview
15
15
years of professional experience
Work History
Ophthalmic Technologist
Midwest Eye Center
04.2021 - Current
- Conducted in-depth assessments of patients'' visual acuity, color vision, and peripheral vision, identifying potential issues and initiating appropriate interventions.
- Effectively managed pre-and post-operative care for ophthalmic surgery patients, ensuring optimal recovery outcomes.
- Enhanced patient comfort by conducting thorough eye examinations and administering appropriate treatments.
- Streamlined daily workflow by managing supplies inventory and organizing examination rooms for maximum efficiency.
- Conducted diagnostic tests for early detection of eye diseases, enabling timely interventions to preserve vision.
- Provided exceptional patient care through empathetic communication and active listening skills.
- Received consistent positive feedback from patients due to meticulous attention to detail during examinations and procedures.
- Increased patient satisfaction by addressing concerns promptly and providing comprehensive education on eye health.
- Promoted a positive work environment within the clinic through open communication channels among staff members, leading to increased employee satisfaction.
- Improved clinic efficiency by maintaining accurate patient records and scheduling appointments in a timely manner.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured and recorded visual acuity and color vision testing.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Optimized schedule and enhanced patient safety by maintaining clean, safe, and well-organized examination rooms.
- Conducted thorough reviews of surgical plans and patient charts to prepare accurate patient paperwork.
- Educated patients on ophthalmic medical procedures, eye conditions, and appropriate use of medications.
- Maintained ophthalmic instruments or equipment.
- Provided clerical and administrative assistance to maintain optimal patient flows.
- Performed ophthalmic triage in office or by phone to assess severity of patients' conditions.
- Measured and recorded color vision and acuity testing and performed lensometry and sit-lamp examinations to assist with appointment load.
Surgery Scheduler
Midwest Eye Center
12.2009 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Educated patients about surgeries and provided treatment plan documentation.
- Checked patients in and out and collected payments.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
- Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
- Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.
- Minimized patient wait times through effective management of daily surgery schedules.
- Maintained accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Graduate Certificate - Medical Coding And Billing
Southwestern College of Business
Cincinnati, OH07-2010
High School Diploma -
East Central High
St.Leon, IN05.1996
Skills
- Visual acuity testing
- Electronic Medical Records
- Fundus Photography Proficiency
- Optical Coherence Tomography
- Ophthalmic Imaging Expertise
- Color vision testing
- Corneal topography analysis
- Ocular disease knowledge
- Visual Field Analysis
- Dry Eye Evaluation
- Eye Anatomy Understanding
- Chart documentation
- Patient Care
- Visual field testing
- Vision testing
- Appointment management
- Appointment Scheduling
- Medical History Documentation
- Ocular measurements
- Patient Relations
- Manual refractions
- Diagnostic Testing
- Equipment Calibration
- Teamwork and Collaboration
- Visual prescreening
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Patient Education
- Relationship Building
- Sterilization techniques
- Documentation skills
- Team building
- Task Prioritization
- Self Motivation
- Goal Setting
- Professionalism
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Adaptability
- Professional Demeanor
- Written Communication
- Schedule Coordination
- Instrument Sterilization
- Physician support
- BAT and CST testing
- Applanation tonometry
- Topical medication administration
Timeline
Ophthalmic Technologist
Midwest Eye Center
04.2021 - Current
Surgery Scheduler
Midwest Eye Center
12.2009 - Current
Graduate Certificate - Medical Coding And Billing
Southwestern College of Business
High School Diploma -
East Central High
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