Summary
Overview
Work History
Education
Skills
Timeline
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Laurie Dickson

Richmond

Summary

Dynamic Store Manager with a proven track record at Rent-A-Center NPS, excelling in team leadership and inventory management. Enhanced customer satisfaction through innovative merchandising and effective training, driving revenue growth while minimizing shrinkage. Skilled in problem-solving and fostering a positive work environment, ensuring operational excellence and employee engagement.

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

22
22
years of professional experience

Work History

Store Manager

Rent-A-Center NPS
07.2015 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Controlled store profit and losses by controlled spending and keeping sufficient records
  • Responsible for collections of past due accounts and solving problems to ensure timely payments

Store Manager

Buddys Home Furnishings
05.2013 - 06.2015
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Store Manager

Aarons Furniture Store
03.2003 - 06.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Controlled store profit and losses by controlled spending and keeping sufficient records
  • Responsible for collections of past due accounts and solving problems to ensure timely payments

Education

High School Diploma -

Richmond High School
Richmond IN

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Store opening and closing
  • Team leadership
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Inventory control
  • Recruitment and hiring
  • Team building and leadership
  • Recruiting and hiring
  • Operations management
  • Employee scheduling
  • Work Planning and Prioritization
  • Revenue generation

Timeline

Store Manager

Rent-A-Center NPS
07.2015 - Current

Store Manager

Buddys Home Furnishings
05.2013 - 06.2015

Store Manager

Aarons Furniture Store
03.2003 - 06.2013

High School Diploma -

Richmond High School

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Laurie Dickson