Laurie Glynn
Palmyra
Summary
Dynamic leader with a proven track record at Michaels, adept in POS Systems and team development. Excelled in revenue generation and customer service management, significantly enhancing store operations and staff proficiency. Skillfully managed financial operations and merchandising, driving substantial growth and maintaining high safety standards.
Overview
23
23
years of professional experience
Work History
Store Leader
Speedway Gas Station
Louisville
06.2024 - Current
- Administered store's budget with strong planning and expense control abilities.
- Supervised cashiers during peak hours to ensure smooth transactions.
- Ticketed, arranged and displayed merchandise to promote sales.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Analyzed sales figures and implemented strategies to increase revenue.
- Ensured compliance with health and safety regulations in the workplace.
- Cleaned shelves, counters and tables to maintain organized store.
- Managed all aspects of store operations including staffing schedules, budgeting.
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Inspected deliveries to verify quality standards before stocking shelves.
- Coordinated with vendors for ordering supplies, equipment, and other materials.
- Kept track of staff attendance records and updated payroll information accordingly.
- Maximized profits by controlling costs and managing budgets effectively.
- Created successful plans to maximize profits and reduce loss.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Maintained store operations by following policies and procedures; completed reports.
Store Manager
Dollar Tree
Louisville
01.2024 - 05.2024
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Assisted with hiring, training and mentoring new staff members
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Optimized store displays and appearance via strategic merchandising
Store Manager
Michaels
Louisville
09.2022 - 11.2023
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Assisted with hiring, training and mentoring new staff members
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Optimized store displays and appearance via strategic merchandising
Operations Manager
Michaels
Valparaiso
02.2015 - 08.2022
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Developed and implemented strategies to maximize customer satisfaction
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Assisted in recruiting, hiring and training of team members
- Trained and guided team members to maintain high productivity and performance metrics
Store Manager
Michaels
Missoula
02.2013 - 08.2015
Assistant Store Manager
Michaels
Missoula
09.2001 - 02.2013
Education
Psychology -
Portland Community College
Portland, ORSkills
- POS Systems
- Team Development
- Revenue Generation
- Report Generation
- Customer Service Management
- Store Merchandising
- Loss Prevention
- Retail Inventory Management
- Strategic Thinker
- Staff Training and Development
- Work Planning and Prioritization
- Financial Operations Management
- Accounting
- Merchandising
- Store safety
Accomplishments
- ACE Manager
- Mentor for new Store Managers
- Top Audit for District
Timeline
Store Leader
Speedway Gas Station
06.2024 - Current
Store Manager
Dollar Tree
01.2024 - 05.2024
Store Manager
Michaels
09.2022 - 11.2023
Operations Manager
Michaels
02.2015 - 08.2022
Store Manager
Michaels
02.2013 - 08.2015
Assistant Store Manager
Michaels
09.2001 - 02.2013
Psychology -
Portland Community College
Similar Profiles
Sandra ChamberlainSandra Chamberlain
Lead Customer Care Associate at Speedway Gas StationLead Customer Care Associate at Speedway Gas Station
Darby AutioDarby Autio
Sales Associate at Speedway Gas StationSales Associate at Speedway Gas Station
Richard VelasquezRichard Velasquez
Cashier at Speedway Gas StationCashier at Speedway Gas Station